Logistics Manager (DTC Fulfillment)AnimalBiome
Location: Oakland, CA (On-site)
Job Type: Full-time, Exempt
Schedule: Monday to Friday, 8:00am to 4:30pm
Reports to: VP of Operations
About the roleAnimalBiome is hiring a hands-on Logistics Manager to lead our direct-to-consumer fulfillment and parcel shipping operations in Oakland. You will manage a team of three full-time associates (two dedicated to fulfillment and one split between fulfillment and facilities) and oversee daily shipping execution, carrier relationships, and pack-out quality to deliver consistent performance across speed, accuracy, cost, and customer experience.
A major focus of this role is owning the transition of DTC fulfillment to a 3PL. You will lead partner selection and onboarding, define end-to-end workflows and service levels, and build the operational cadence that keeps performance high after go-live. You will also own international shipping compliance and issue resolution, and support Amazon logistics execution as needed.
What you’ll doTeam leadership and accountability- Lead a team of three associates: set daily priorities, assign work, and ensure coverage.
- Train, coach, and develop direct reports through regular 1:1s, feedback, and performance reviews, including corrective action when needed.
- Establish and maintain operational standards across pick/pack accuracy, ship times, scan compliance, and returns/RTS handling.
- Run hiring, onboarding, and training for fulfillment roles in partnership with HR as needed.
- Drive continuous improvement to increase throughput, reduce errors, and strengthen day-to-day execution.
- Partner cross-functionally to resolve issues quickly and keep operations running smoothly.
DTC fulfillment and parcel shipping operations- Manage daily pick/pack/ship operations for all DTC orders using ShipStation.
- Ensure orders ship accurately and on time, aligned with internal expectations and customer experience goals.
- Coordinate parcel shipping execution across carriers, including service selection, label compliance, pickups, and exception handling.
- Maintain packaging standards and pack-out quality to reduce damages and control shipping costs, including DIM and packaging impacts.
- Improve returns and RTS workflows, reducing delivery failures and repeat issues.
- Prepare for peak and holiday periods, including staffing plans, cutoffs, capacity planning, and contingency coverage.
3PL selection, onboarding, and ongoing performance management- Lead the selection and onboarding of a third-party fulfillment partner to take over DTC fulfillment.
- Build the implementation plan and own the go-live execution, ensuring a smooth transition with minimal disruption.
- Define and document end-to-end workflows for the partner: order routing, shipping methods, packaging standards, returns/RTS handling, and customer experience requirements.
- Set SLAs and scorecards (order-to-ship, accuracy, damage rate, exception rate, on-time delivery) and run regular business reviews.
- Manage the relationship and escalation path, driving issue resolution, root-cause analysis, and continuous improvement.
- Coordinate inventory flows with the partner, including replenishment planning, transfers, receiving expectations, reconciliations, and discrepancy resolution.
Carrier management and claims- Serve as the primary point of contact for parcel carriers, including escalations, issue resolution, rate discussions, and performance reviews.
- Manage claims for lost and damaged shipments: documentation, follow-up, recoveries, and prevention actions.
- Track carrier performance across on-time delivery, scan compliance, damage/loss, exceptions, and RTS.
- Maintain reliable daily outbound operations through consistent pickup and handoff coordination.
International shipping compliance and issue resolution- Oversee international shipping execution and compliance across supported countries.
- Maintain accurate HS codes, customs descriptions, and required customs data and ensure correct configuration in ShipStation and carrier systems.
- Maintain country-specific requirements and restrictions and implement controls to prevent non-compliant shipments.
- Resolve customs-related issues including holds, rejections, documentation errors, and duties/taxes questions, using clear escalation paths and internal response expectations.
- Keep a documented, auditable process for HS codes, restrictions, customs descriptions, and destination-specific requirements.
Systems and reporting- Maintain ShipStation configuration and controls including service mappings, label rules, customs settings, address validation, and user controls.
- Establish a reporting cadence, including weekly operations reporting and a monthly carrier and international review with action items.
- Use data to identify issues, prioritize improvements, and implement durable process fixes.
Cross-functional coordination and risk management- Partner closely with Customer Care on customer-facing guidance for delays, duties/taxes, claims timelines, and shipping exceptions.
- Coordinate with Finance and leadership on carrier invoices, claims recoveries, and cost initiatives.
- Create contingency plans for carrier disruptions, weather events, system downtime, and peak volume spikes, including alternate services and manual workflows.
- Directly manage facilities support through the associate who splits time between fulfillment and facilities, ensuring day-to-day site needs are met.
What we’re looking for- 5+ years of experience in logistics, fulfillment, or operations, including direct people management.
- Strong parcel shipping and carrier management experience (UPS, FedEx, USPS, DHL preferred).
- Experience owning international shipping compliance (HS codes, customs documentation, restrictions, and issue resolution).
- Experience setting performance expectations, coaching, and running performance reviews.
- Experience selecting, onboarding, and managing a 3PL relationship, including SLAs, scorecards, audits, and corrective actions.
- Strong operational systems skills; ShipStation experience strongly preferred.
- Comfortable working across Shopify and Amazon Seller Central in daily operations
- Clear communicator, highly organized, and able to manage multiple shifting priorities in a fast-paced environment.
Compensation and benefitsSalary range: $70,000 to $85,000 per year (Exempt)
AnimalBiome’s salary structure is based on job market data. Compensation is determined by education, experience, skills, and internal equity, with new hires typically receiving offers between the minimum and midpoint of the salary range.
Benefits
- 3 weeks vacation
- 9 sick days
- 9 paid holidays
- 9 floating holidays
- Medical, dental, and vision
- Life insurance
- Short-term and long-term disability
Additional requirements- Must be eligible to work in the United States.
- Must be able to lift up to 50 pounds.
- Background check required.
