BUILT ON FLAVOR. FUELED BY PEOPLE.
What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.
With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work...
this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.
About This Role
The Vice President of Logistics and Customer Operations is a key executive leader responsible for optimizing Kinder’s end-to-end logistics and customer order fulfillment processes, ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This role leads Kinder’s domestic and international logistics operations, including temperature-controlled and global freight, as well as the Customer Operations function, which manages the complete order-to-cash process, customer order entry, inventory deployment, and inventory control.
The ideal candidate will be a strategic and collaborative leader with a proven track record in building scalable, customer-focused supply chain and operations organizations within a high-growth CPG environment. They must bring strong expertise in logistics execution, international trade compliance, cold chain management, and customer service performance.
Key Responsibilities Include
Logistics Strategy & Execution
- Develop and execute a comprehensive logistics strategy aligned with Kinder’s growth plans, customer expectations, and product portfolio complexity.
- Oversee transportation, distribution, 3PL partnerships, and warehouse operations, including cold chain logistics for temperature-sensitive products.
- Manage international freight, customs clearance, and global trade compliance, including import/export documentation, tariff strategies, and regulatory alignment with FDA, USDA, FSMA, and CBP standards.
- Lead initiatives to improve cost-efficiency, on-time delivery, and logistics visibility across the network.
Customer Operations & Service Excellence
- Lead the Customer Operations team, including responsibility for order-to-cash processes, customer order entry, order fulfillment, inventory deployment, and inventory accuracy.
- Ensure seamless, accurate order processing with a focus on speed, service, and communication.
- Optimize inventory deployment strategies to ensure the right product is in the right place at the right time to support customer demand.
- Drive alignment across Sales, Finance, Supply Chain, and Operations to support accurate pricing, order confirmation, invoicing, credit resolution, and cash collection.
- Define and track customer service KPIs, including order accuracy, fill rates, case cuts, lead times, and complaint resolution.
- Champion a customer-first culture that strengthens partnerships with both internal stakeholders and external customers.
- Lead the development and execution of a proactive customer deductions strategy related to logistics and fulfillment issues (e.g., shortages, late deliveries, damages), in close coordination with Customer Service, Sales, and Finance.
- Analyze deduction trends and root causes to identify operational improvements, recovery opportunities, and customer-specific resolution strategies, while ensuring alignment with Kinder’s customer service standards and financial controls.
Compliance, Risk & Cold Chain Oversight
- Ensure full compliance with relevant domestic and international logistics, trade, food safety, and temperature-control regulations.
- Manage risk mitigation strategies related to cold chain integrity, carrier reliability, customs delays, and geopolitical shifts.
- Drive improvements in real-time temperature monitoring, traceability, and incident response for temperature-sensitive SKUs.
Technology, Data, and Process Improvement
- Leverage supply chain and ERP systems (e.g., SAP, Anaplan, WMS/TMS) to enhance visibility, reporting, and customer service responsiveness.
- Implement and improve automation, self-service tools, and data analytics to reduce errors and improve decision-making.
- Promote continuous improvement initiatives across both logistics and customer operations teams.
People & Culture Leadership
- Build, lead, and develop high-performing teams in both logistics and customer operations, fostering a culture of collaboration, accountability, and innovation.
- Coach and mentor leadership within each function, ensuring team alignment with Kinder’s values and universal competencies.
- Lead through change by modeling agility, communication, and solution-orientation in a rapidly evolving environment.
Skills & Experience
- 15+ years of leadership experience in logistics, customer service, or supply chain operations, including experience in a CPG, food & beverage, or consumer goods company.
- Demonstrated success in order-to-cash process ownership, customer service excellence, and inventory deployment strategy.
- Experience with international logistics, import/export, customs compliance, and temperature-controlled distribution.
- Strong background in managing 3PLs, global freight forwarders, and cold chain partners.
- Expertise in supply chain systems, including ERP (SAP or equivalent), transportation management systems (TMS), and customer order platforms.
- Deep understanding of trade regulations, food safety standards, and customer delivery requirements.
- Proven ability to lead in a fast-paced, entrepreneurial, high-growth environment, balancing execution with strategy.
- Excellent people leadership, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Experience implementing digital transformation initiatives across logistics or customer service functions.
- Background in data-driven service level reporting and automation for customer operations.
- Familiarity with retail and foodservice customer requirements, including EDI, ASN, and retailer scorecard management.
- Travel to Kinder’s Logistics network location will be required but should be no more than 20% of work schedule.
Pay Transparency
The expected starting salary range for this role is $230,000 - $255,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.
Seasoned For Success
- No two days here are the same.
- We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here.
- We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
- We believe our job is to take smart risk, not to eliminate risk.
- We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart.
- We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them.
Benefits That Bring More To The Table
We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.
Our Recipe For Balance
We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.
Where Every Ingredient Matters
Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com
