Description
Role Summary
Summary and overall objectives of the job.
The IT Support Specialist provides frontline technical support for employees in an onsite Amsterdam locations. This role focuses on Level 1 and Level 2 support across a Microsoft-based technology stack, including Windows devices, Microsoft 365, and Entra ID/On-Prem AD. The ideal candidate is customer service oriented, highly organized, and experienced in troubleshooting common end-user issues while escalating more complex problems as needed.
Essential Functions
- Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner.
- Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
- Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
- Provide support for internal applications.
- Assist with user account setup, access management, and password resets.
- Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
- Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
- Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
- Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
- Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
- Ensure a high-quality onsite support experience for employees and visitors.
Core Competencies
- Strong knowledge of Windows operating systems and end-user troubleshooting
- Hands-on experience supporting Microsoft 365 applications and services
- Familiarity with Entra ID (Azure Active Directory) and identity/access workflows
- Excellent customer service and interpersonal communication skills
- Ability to manage multiple tickets and prioritize effectively in a busy onsite environment
- Experience with device setup, imaging, and basic endpoint management
- Detail-oriented with strong documentation and follow-through habits
- Comfortable working independently while collaborating with distributed IT teams
- Professional, dependable, and proactive approach to problem-solving
Requirements
- Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
- 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
- Experience supporting Windows environments and Microsoft-based enterprise tools required.
- Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
- Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
- Must be able to work full-time on-site in Amsterdam.
- Ability to sit, stand, and work at a computer for extended periods.
