Job Description
A little about us
CI-Group is a marketing solutions company that helps our clients build their brands, launch their products and connect with their customers. Located in Lebanon, NJ, our company has more than 80 employees, with several divisions including branding, design, experiential + events, digital, advertising, strategy + research, branded merchandise, warehousing + fulfillment, and printing + mailing. We've been in business for over 40 years and are proud to have an impressive list of household name clients from the entertainment, finance, healthcare and luxury brands industries, among others.
The Role
We are seeking a strategic and hands-on
Senior Director of Fulfillment & Logistics Operations to lead our 3PL distribution and warehousing division across two facilities. Unlike a traditional manufacturing plant, our operations revolve around
high-volume e-commerce fulfillment and complex kitting/package assembly.
The ideal candidate thrives in a dynamic environment where they aren't just managing single SKUs, but overseeing the assembly of custom, multi-component packages for some of the world's most recognizable brands. You will be responsible for the entire lifecycle of an order: from receiving and inventory management to production scheduling and final-mile delivery.
Required Experience
Core Responsibilities
- Operational Leadership: Manage two warehouse locations and a team of approximately 25-35 exempt, non-exempt, and temporary associates. Build a culture of accountability, continuous learning, and excellence.
- Complex Fulfillment & Kitting: Oversee production scheduling for labor-intensive project assembly, kitting, and custom order configurations. Ensure "unboxing" quality meets the high standards of our customers, which include luxury and entertainment clients.
- Systems & Technology: Own the Extensiv 3PL WMS environment. Lead the setup and maintenance of billing procedures, inventory control, and reporting. Drive the exploration of automation and technology to increase throughput.
- Logistics & Shipping: Manage relationships with common carriers and small parcel delivery companies (UPS, FedEx, USPS). Apply deep knowledge of shipping rates, zones, and methods to optimize outbound costs.
- Strategy & Growth: Develop and execute a strategic plan that supports CI-Group's rapid growth. Standardize SOPs and streamline business processes to improve profitability.
- Data-Driven Performance: Establish, measure, and report on KPIs (e.g., order accuracy, pick-to-ship cycle time, inventory turnover) to drive continuous improvement (CI).
- Internal Collaboration: Act as a key liaison between the warehouse and our branding, digital, and account teams to ensure seamless execution of client campaigns.
Requirements And Qualifications
- Experience: 10+ years of leadership in physical distribution, 3PL, and high-volume e-commerce fulfillment.
- Subject Matter Expertise: Proven track record in kitting and assembly line production (managing multi-component projects rather than just bulk pallet movement).
- Technical Proficiency: Advanced experience with WMS systems (Extensiv 3PL experience is a major plus) and the ability to leverage data for production scheduling.
- Shipping Knowledge: Deep understanding of the parcel shipping landscape and common carrier logistics.
- Education: Bachelor's degree in Business, Supply Chain, or a related field.
- Physical: Ability to remain active on the warehouse floor, including walking or standing for up to 8 hours a day.
Benefits
In exchange, we offer…
- A steady, fast-paced work environment with a close-knit, collaborative culture.
- Competitive salary commensurate with experience.
- Comprehensive benefits package including Health Insurance and a 401K plan.
- Paid holidays, vacation, and personal time (available after 120 days).
- All the free caffeine that you want!
Keyword: Sampling Program Lead
