OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, significantly reducing organ discard rates and facilitating more successful transplants. We are an innovative, fast-paced global medical device company committed to improving transplantation outcomes. As part of our ongoing expansion in North America, we seek a motivated and strategic Supply Chain Operations Specialist to join our team.
The Logistics Specialist is responsible for processing customer orders and returns, coordinating domestic and international shipments, creating shipping documentation, return requests, order acknowledgments, and sales quotations in SAP. This role also supports continuous process improvement initiatives to optimize logistics efficiency, compliance, and customer satisfaction.
Key Responsibilities
- Process customer orders in a timely and accurate manner to maintain an outstanding service level for all customers
- Maintain positive and professional relationships with all customers, third-party logistics (3PL) providers, and carrier partners
- Coordinate both domestic and international shipments, ensuring full compliance with shipping regulations, Incoterms, and customs documentation requirements
- Serve as a key point of contact for all logistics-related issues, resolving them promptly and efficiently
- Manage the Return Material Authorization (RMA) process for the return of products from customers to OrganOx Inc. (U.S.) and OrganOx Ltd. (U.K.)
- Create order acknowledgments, delivery notes, stock transfers, return requests, and sales quotations in SAP
- Collaborate with cross-functional teams and Operations leadership to ensure timely and accurate delivery of products and services
- Monitor logistics workflows and recommend process improvements to enhance efficiency and reduce cost
- Report customer sales, returns, and shipment data on a weekly and monthly basis using SAP and Excel reporting tools
Skills & Experience
- Minimum of 3 years of experience in logistics and international shipments, including knowledge of:
- Incoterms and their application in international trade
- Customs clearance procedures and import/export documentation
- Commodity codes / Harmonized Tariff Schedule (HTS) classification
- Import/export regulatory compliance (e.g., FDA, CBP, as applicable)
- Previous experience in the medical device or life sciences industry preferred
- Experience with SAP or a similar ERP system
- Strong attention to detail and organizational skills
- Excellent communication skills (written and verbal) for liaising with customers, carriers, and internal teams
- High level of problem-solving and analytical skills
- Proficiency in Microsoft Outlook, Excel, and Word
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Adaptable and proactive in a continuously evolving global logistics landscape
Work Environment
- Prolonged periods of sitting at a desk and working on a computer
- Standard 40-hour work week applies
- Weekend availability may be required for urgent orders (less than 10%)
- This is a hybrid role based on-site at the OrganOx Madison, New Jersey facility
Requirements
Qualifications
- Minimum of 3 years' experience in a similar logistics or supply chain role, with emphasis on international shipments
- Experience with SAP or equivalent ERP software
- Experience managing the RMA process
- Demonstrated attention to detail and strong organizational capabilities
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
Benefits
A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate.
We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
