About Grip:
Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With temperature-controlled fulfillment centers strategically located in New Jersey, Texas, California, Michigan, Florida, and Nevada, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.
Job Description:
We are seeking a Director of Operations to lead and scale our fulfillment and facility operations across a growing network. This role owns the performance of all warehouses, including day-to-day execution, and long-term network expansion. This is a senior, hands-on leadership role for someone with deep experience managing warehouses who understands how facilities operate—from organizational structure and labor planning to safety, equipment, and process optimization—and can scale that expertise across multiple sites. You will be directly accountable for operational efficiency, cost structure, and margin performance across the network.
Key Responsibilities:
Fulfillment & Facility Operations
- Own operational performance across all fulfillment facilities.
- Ensure sites are staffed, structured, and equipped to meet service, cost, and growth goals.
- Establish consistent operating standards, KPIs, and performance expectations.
Warehouse Structure & Leadership
- Design and refine warehouse organizational structures.
- Hire, onboard, and develop General Managers and senior site leaders.
- Lead multi-site leadership teams with clear accountability and escalation paths.
Safety, Compliance & Equipment
- Own warehouse safety programs and ensure OSHA and regulatory compliance.
- Implement safety training, audits, and incident reporting.
- Lead material handling equipment strategy and capital investment decisions.
Cold Storage & E-Commerce Fulfillment
- Apply best practices for cold storage, freezer, and food-handling operations.
- Drive operational excellence in e-commerce fulfillment (pick, pack, outbound).
- Balance speed, accuracy, quality, and cost.
Efficiency, Optimization & Margin
- Drive continuous improvement in labor productivity, space utilization, throughput, and cost.
- Build scalable SOPs, systems, and operational playbooks.
- Identify bottlenecks and own site-level margin performance.
New Site Launches & Network Expansion
- Lead end-to-end planning and execution of new site launches.
- Partner on capacity planning and long-term network growth strategy.
Cross-Functional Collaboration
- Partner with Supply Chain, Procurement, Quality/Food Safety, Finance, and Commercial teams.
- Serve as the senior operational voice on network design and customer requirements.
Qualifications:
- 10+ years in warehouse, fulfillment, or logistics operations.
- Multi-site warehouse leadership experience.
- Background in warehouse design, labor planning, and facility management.
- Experience launching and scaling fulfillment or distribution centers.
- Preferred: Cold storage and e-commerce fulfillment experience.
Knowledge & Skills
- Strong knowledge of warehouse safety and regulatory compliance.
- Experience with material handling equipment, racking, and layouts.
- Ability to optimize workflows, efficiency, and margins.
Leadership Traits
- Strong people leader, able to manage through layers.
- Structured, accountable, and process driven.
- Thrives in fast-growing environments.
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.
