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Overview
CORT is hiring a
remote Dispatch Manager with
high-volume call center leadership experience and a proven ability to
scale teams, redesign workflows, and build systems.
As the Dispatch Manager, you’ll
lead and grow a centralized call center dispatch team supporting final milelogistics. This role is focused on
call center-based dispatch support for multiple warehouse and distribution centers and requires a strategic leader who thrives in a fast‑paced, customer‑centric environment.
The Centralized Dispatch Team manages
route planning and dispatch for CORT’s final-mile operations . As Dispatch Manager, you’ll take a hands-on leadership role, guiding a team of dispatchers who support our delivery teams across the country. You’ll be instrumental in
developing KPIs, reporting, SLAs, and standardization to scale operations regionally.
This is a
remote position performed from the convenience of your home office. Only candidates residing in the
Eastern or Central time zone will be considered.
Salary Range: $75,000 - $82,000/year (dependent on experience) + eligibility for CORT’s Performance Sharing Plan (PSP) bonus.
Schedule: Monday–Friday, 9 AM–6 PM Eastern.
What We Offer
- Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
- 401(k) retirement plan with company match
- Paid vacation, sick days, and holidays
- Company-paid disability and life insurance
- Tuition reimbursement
- Employee discounts and perks
- Opportunity to work alongside a tenured team with career growth and mentorship opportunities
Responsibilities
- Strategic Leadership: Develop and execute strategies to scale call center dispatch operations , improve efficiency, and enhance customer experience.
- Team Management: Lead, coach, and motivate a remote team of dispatch professionals , fostering a culture of accountability and excellence.
- Performance Management: Define andmonitor call center KPIs (e.g., service level, handle time), conduct performance reviews, and provide actionable feedback.
- Process Optimization: Implement best practices for call center workflows , routing technology, and operational scalability.
- Quality Assurance: Establishquality checks tomaintainservice standards and proactively address issues.
- Cross-Functional Collaboration: Partner with internal teams to align dispatch operations with broader organizational goals.
- Customer Experience: Ensure proactive communication with internal and external customers, manage escalations, and develop contingency plans for high-demand periods.
- Continuous Improvement: Identifyprocess gaps and champion initiatives that improve service quality and operational efficiency.
Qualifications
- Bachelor’s degree preferred; High School Diploma or GEDrequired.
- 5+ years of leadership experience in a high-volume call center environment , including scaling teams and implementing process improvements.
- Experience in logistics or transportation industry a plus.
- Familiarity with call center performance metrics .
- Experience implementing new call center or routing technology preferred;experiencewith Descartes and/or B r ingg is a plus.
- Strong leadership skills with experience managing and mentoring remote teams .
- Strategic thinker with a proven ability to scale operations and standardize processes .
- Excellent communication and customer service skills.
- Proficiencyin Microsoft Office and dispatch management systems.
- Ability to multitask and thrive in a fast-paced environment.
About CORT
CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
For more information on CORT, visit https://www.cort.com .
Working for CORT
For more information on careers at CORT, visit https://careers.cort.com/
CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.
CORT participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Applicants must be authorized to work for ANY employer in the US on a permanent basis. We are unable to sponsor or take over sponsorship of employment Visa at this time or in the future.
Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records.
For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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