Job Responsibilities
Network Integration - Supports implementation of all layers of the network to include LAN, WAN, wireless access, cabling, circuits, switches, routers, firewalls, etc. for data networks. Troubleshoots and resolves complex network issues. Provides first call support for Network Services. Creates, manages and closes support tickets. Provides preventative action recommendations.
Network Monitoring - Utilizing all provided monitoring tools, provides network infrastructure monitoring, problem analysis, tracking and resolution. Produces reports as requested.
Inventory- Manages incoming inventory from vendors. Creates new inventory records. Maintains inventory records of existing equipment and replacement plans. Manages equipment disposal including equipment collection, preparation, documentation and coordination of turn in. Manages all aspects of data circuit inventory. Orders new circuits, disconnects and manages changes to circuits.
Technical Network Resource - Provides technical network advice to other IT services areas and management. Serves as user contact for problems, solutions and training. Trains end users and write network procedures. Meets with vendors to maintain network infrastructure. Performs other related duties as assigned.
Minimum And Additional Requirements
A bachelor's degree in information technology systems, computer science, or a related field and one (1) year of experience in information technology systems or a related area; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.
Additional Comments
The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
