Audience Engagement Assistant (Student) (FWS)

American University • Part-time • Washington, DC, US • $17 - $20 / hour • 3d ago

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

WAMU Development

Time Type:
Part time

FLSA Status:
Non-Exempt

Job Description:

Summary:

The PT Audience Engagement Assistant (Student FWS) is a part-time student position that provides hands-on support for audience engagement activities, including events, member/listener communications, and social media support. This role is designed for an individual with limited to no prior experience and offers on-the-job training. Work is completed under the guidance of a manager or experienced staff member.

Essential Functions:

1.) Event Support

Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions.
Supports event-related administrative tasks such as drafting or updating basic webpage or ticketing information using provided templates and content.
Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision.
Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization.

2.) Member and Listener Support

Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager.
Helps log, organize, and track inquiries to support timely staff follow-up.

3.) Social Media Support

Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction.
Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations.

4.) Additional Duties

Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role.

Position Type/Expected Hours of Work:

Part-time.
20 expected hours per week.
Hybrid modality. For training purposes, 2-3 days a week, onsite (Mondays and/or Tuesdays, Wednesdays) is required. Once fully trained, 1 day a week onsite is required.

Salary Range:

$17.95 - $20.00 per hour.

Required Education and Experience:

Current student with a FWS award for Spring 2026.
Interest in events, audience engagement, communications, and/or social media.
Strong reliability and follow-through; able to complete assigned tasks on time with guidance.
Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed.
Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools).
Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations).
Attention to detail for tracking lists, logging requests, and handling routine administrative tasks.
Ability to maintain professionalism when interacting with members/listeners and to escalate non-routine issues to a supervisor.
Customer service experience (retail, campus roles, volunteering, etc.).
Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn) from a personal or student organization perspective.
Experience supporting events (student orgs, campus programming, volunteering).

Additional Eligibility Qualifications:

The ideal start date for this position is 02/09/26 and it will end on 05/08/2026.
This position will report to the Associate Director Donor Relations at WAMU.
This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other Details

This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.