Director of IT Operations

IntellaTriage • Full-time • Brentwood, TN, US • 2m ago

We are seeking a visionary and results-driven Director of Information Technology Operations to lead our technology team. We're looking for a leader who is not only technically skilled but also deeply passionate about making a difference in healthcare and improving patient outcomes. This is your opportunity to make a lasting impact—empowering a team, improving patient care, and positioning IntellaTriage at the forefront of digital excellence. The ideal candidate will bring expertise in healthcare IT leadership, cloud platforms, endpoint security, and HITRUST compliance. They will be a proven leader with experience leading remote employees, and they will report to the Chief Technology Officer.

Requirements

Essential Functions:

Oversee service desk operations to ensure timely and effective support
Develop and execute IT strategies aligned with organizational goals
Oversee technology infrastructure, system upgrades, and new implementations
Lead and mentor IT team, fostering a culture of continuous learning
Manage IT budgets, vendor relationships, and contract negotiations
Ensure compliance with HIPAA, HITECH, and healthcare industry regulations
Define and monitor KPIs to measure IT performance and guide improvements
Champion emerging technologies to drive better productivity
Lead change management efforts during technology rollouts
Manage endpoint security, provisioning & lifecycle management of all hardware

Required Skills & Qualifications:

10+ years of experience in healthcare, including 3+ years in a leadership role
Proven expertise in IT strategy, project management, and vendor management
Experience managing remote teams and service desk operations
Professional certifications (PMP, CISSP, Azure, AWS) are preferred
Experience with security frameworks (HITRUST/SOC2)
Exceptional leadership and team-building skills
Strategic thinker with strong problem-solving and decision-making abilities
Excellent communication, stakeholder management, and technical writing skills
Ability to leverage data-driven insights for continuous improvement
Experience with contact centers, telephony, VOIP & networking are highly desirable