Pay: From $95,000.00 per year
Job description:
Salary: $95,000 DOE /year + Performance Bonus Opportunities
Full-time | In-person | Skincare & Wellness Industry (Cover letter and Linkedin required)
About LUMIELLÉ
LUMIELLÉ is a skincare company rooted in health, wellness, and results-driven formulas. We're growing quickly and are ready to bring on a Director of Operations who’s obsessed with organization, passionate about beauty and wellness, and ready to build systems that scale. This is a high-impact, high-ownership role for someone who wants to grow with the brand—not just work for it.
The Role
You’ll oversee day-to-day operations, logistics, customer experience, and wholesale partnerships—but you’ll also go beyond managing the day-to-day. We’re looking for someone who can design better systems, forecast for scale, lead a team, and help us operate smarter as we grow.
Key Responsibilities
Operational Strategy & System Optimization
- Audit current workflows and implement streamlined SOPs across logistics, fulfillment, and customer experience.
- Build and improve systems that support scaling—everything from order tracking to inventory reconciliation.
- Drive operational excellence by identifying bottlenecks and proactively implementing solutions.
Logistics & Fulfillment
- Own end-to-end logistics and fulfillment flow—from warehouse coordination to on-time delivery.
- Troubleshoot and resolve delivery issues quickly and efficiently.
- Work cross-functionally with warehouse, marketing, and customer support to ensure seamless execution.
Customer Experience & Support
- Oversee customer service team or processes with a brand-right, thoughtful tone.
- Improve resolution time, retention, and satisfaction across all support channels (email, social, etc.).
- Ensure customers feel seen, supported, and loyal—always.
Wholesale Management
- Manage and expand wholesale relationships with retailers and key accounts.
- Process and monitor B2B orders, ensuring clear timelines, accurate fulfillment, and strong partner communication.
- Own onboarding and product education materials for all wholesale accounts.
Leadership & Team Development
- Hire effective operations and support team.
- Foster a collaborative, accountable, and solutions-oriented culture across departments.
- Serve as a key contact between ops, customer support, marketing, and leadership.
Forecasting & Inventory Planning
- Partner with sales and marketing teams to forecast inventory demand across DTC and wholesale.
- Align supply chain capacity with growth projections, product launches, and seasonal campaigns.
KPI Management & Reporting
- Own and track key metrics: order accuracy, delivery speed, customer experience response time, customer satisfaction, and wholesale reorder rates.
- Generate regular reports with actionable insights for the leadership team.
- Constantly look for ways to improve performance through data-driven decision making.
Technology & Tools
- Experience and confident with systems like Shopify, Klaviyo.
- Use Excel/Google Sheets to track performance and streamline reporting.
Who You Are
- 2–5 years experience in operations, logistics, or wholesale (skincare/wellness preferred).
- Organized, proactive, and resourceful—you anticipate problems before they happen.
- A builder and a doer: you’re just as comfortable writing SOPs as you are jumping in to fix a shipping error.
- A strong communicator with a collaborative mindset and a bias toward action.
- Passionate about skincare, wellness, and building a brand with purpose.
- Based in Beverly Hills — this role requires in-person presence.
What You’ll Get
- $95,000/year salary depending on experience + bonus based on company performance and sales milestones.
- A front-row seat to the growth of a fast-moving, female-founded beauty brand.
- Room to grow: leadership, influence, and future opportunities based on performance.
- A warm, collaborative, wellness-driven team culture.
To Apply
- Email your resume and a short note on why you’re the perfect fit to Careers@lumielle.co
