Job Title: Crew Chief
Location: Maple Grove, MN
Pay Grade: Hourly, non-exempt
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Lead Restoration Technician plays a critical role in leading disaster restoration projects, ensuring efficiency, quality, and customer satisfaction. This position requires hands-on leadership, technical expertise, and strong organizational skills to manage crews, assess losses, and execute emergency services. The ideal candidate thrives in a fast-paced environment, can adapt to challenging conditions, and is committed to delivering exceptional service while fostering an inclusive and supportive atmosphere on the team.
Responsibilities
- Oversee and direct restoration crews, ensuring projects are executed efficiently while providing support and motivation, and enforce proper clock-in procedures for team members and jobs.
- Coordinate with Production Managers on scheduling, review schedules in advance to identify errors and prepare for the day, and ensure the team begins preparations by scheduled start time.
- Maintain clear communication with Project Managers, Production Coordinators, and team members, including job progress updates, and submit completed scope sheets.
- Ensure accurate documentation by capturing labeled photos of demoed rooms, cleaning, antimicrobial application, equipment used, detached items, and collecting properly labeled ITEL samples.
- Ensure all required work authorizations are signed before starting work, assist in obtaining signatures if needed, set expectations for COS signings, document three contact attempts, conduct daily moisture monitoring with photo documentation, and assist with equipment pickup and final walkthrough.
- Conduct walk-throughs with the scope sheet, perform emergency tasks and capture initial photos, prioritize site preparation, complete demolition per guidelines, and ensure proper debris disposal.
- Ensure an excellent customer experience by using Pro Assist to notify customers of arrival times, maintaining proper clock-in procedures, and arriving professionally with visible name badges.
- Ensure adherence to scope sheet guidelines, review daily task assignments, set expectations for COS signings, and conduct daily moisture monitoring with photo documentation.
- Remain onsite for the entirety of the scheduled shift, which may exceed 8 hours, to ensure project continuity and team efficiency.
- Other duties as assigned or apparent.
Skills/Qualifications
Required
- Certification in Water Damage Restoration (WRT) or Fire & Smoke Restoration (FSRT) or Applied Structural Drying (ASD).
- Valid driver's license and reliable transportation required.
- Two or more years experience in disaster restoration or related field.
- Strong leadership and team management abilities.
- Exceptional verbal and written communication skills.
- Attention to detail and strong organizational skills.
- Ability to multitask, prioritize tasks, and meet strict deadlines.
- Comfortable working in various environmental conditions (hot, cold, wet, dusty, etc.).
- Available to work Monday through Friday, with on-call availability for evenings and weekends as required.
Preferred
- Experience using MICA/Mitigate, Xactanlysis, or other industry related applications.
- Knowledge of ITEL sample collection and documentation practices.
- Familiarity with the ServiceMaster QRV Program and industry best practices.
Work Environment
This is an in-field position that may require travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
ADA
ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990.
Disclaimer
The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
ServiceMaster is proud to be an Equal Opportunity Employer.
