This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7252060
# **Job Description Summary**
Department - County Attorney
# **Job Description**
**OPEN UNTIL FILLED**
**Job Type: Classified**
**Job Classification: 5649 - Information Technology Service Technician**
**Salary Grade: 9**
**Pay Range**
**Hiring Range: \$23.61 - \$28.33 Per Hour**
**Pay Range: \$23.61 - \$33.05 Per Hour**
Range Explanation
- Hiring Range is an estimate of where you can receive an offer. The
actual salary offer will carefully consider a wide range of factors,
Including Your Skills, Qualifications, Experience, Education,
licenses, training, and internal equity.
- Pay Range is the entire compensation range for the position.
***The first review of applications will be on11/21/2025.***
The Pima County Attorneys Office (PCAO) is seeking a Helpdesk Support
Technician to be a member of our Information Technology Division. This
position provides first level technical and base operational production
support, consultation, troubleshooting/resolution, training, and user
guidance to PCAO divisions.
# *This is an in-office position located in Tucson, AZ, and cannot be remote.*
Essential Functions
As defined under the Americans with Disabilities Act, this
classification may include any of the following tasks, knowledge,
skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is
not a comprehensive listing of all functions and tasks performed by
incumbents of this class. Work assignments may vary depending on the
departments need and will be communicated to the applicant or incumbent
by the supervisor.
**Client Environment Support**
- Captures and records actions taken in Service Desk system following
Service Desk procedures;
- Analyzes and resolves client operational issues related to client
applications, computing or communications environment and related
software/hardware;
- Provides training, technical support, and consultation to users and
other IT staff as required;
- Provides technical and user training information to staff, users,
consultants, and vendors regarding installed software and hardware;
- Assists technical application, computing and communications
personnel, as appropriate in identifying and resolving problems
through the use of installed diagnostic and monitoring tools;
- Monitors IT infrastructure and application components for proper
operation within established performance, function and availability
expectations to achieve service level agreements;
- Maintains appropriate security and confidentiality of information
created or encountered in the performance of assigned duties.
**Operational Environment Support**
- Executes daily, weekly, monthly and other periodic scheduled jobs;
- Schedules and generates production runs and special reports;
Analyzes and resolves operational problems and consults or informs
appropriate staff when assistance is required;
- Assists in trouble shooting application and computing and/or
communications issues;
- Performs and completes routine maintenance, production records,
activity logs and other routine documentation;
- Operates various data center and/or other peripheral equipment;
- Maintains and/or performs backups and/or restores following
associated off-site storage management procedures;
- Maintains inventories of supplies and equipment, and may move
supplies and equipment where required.
Minimum Qualifications
- High School diploma or G.E.D. equivalent AND two years of experience
working in an information technology related field providing any
combination of the following: customer-facing technical support,
communications ha rdware/software support, computer hardware/software
support, and/or working in a technical call center or technical help
desk environment.**
- (Relevant experience/education from an accredited college, university
or trade school may be substituted.)**
- Qualifying education and experience must be clearly documented in the
\"Education\" and \"Work Experience\" sections of the application. Do
not substitute a resume for your application or write \"see resume\" on
your app**
