This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7252060

# **Job Description Summary**

Department - County Attorney

# **Job Description**

**OPEN UNTIL FILLED**

**Job Type: Classified**

**Job Classification: 5649 - Information Technology Service Technician**

**Salary Grade: 9**

**Pay Range**

**Hiring Range: \$23.61 - \$28.33 Per Hour**

**Pay Range: \$23.61 - \$33.05 Per Hour**

Range Explanation

Hiring Range is an estimate of where you can receive an offer. The

actual salary offer will carefully consider a wide range of factors,

Including Your Skills, Qualifications, Experience, Education,

licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

***The first review of applications will be on11/21/2025.***

The Pima County Attorneys Office (PCAO) is seeking a Helpdesk Support

Technician to be a member of our Information Technology Division. This

position provides first level technical and base operational production

support, consultation, troubleshooting/resolution, training, and user

guidance to PCAO divisions.

# *This is an in-office position located in Tucson, AZ, and cannot be remote.*

Essential Functions

As defined under the Americans with Disabilities Act, this

classification may include any of the following tasks, knowledge,

skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is

not a comprehensive listing of all functions and tasks performed by

incumbents of this class. Work assignments may vary depending on the

departments need and will be communicated to the applicant or incumbent

by the supervisor.

**Client Environment Support**

Captures and records actions taken in Service Desk system following

Service Desk procedures;

Analyzes and resolves client operational issues related to client

applications, computing or communications environment and related

software/hardware;

Provides training, technical support, and consultation to users and

other IT staff as required;

Provides technical and user training information to staff, users,

consultants, and vendors regarding installed software and hardware;

Assists technical application, computing and communications

personnel, as appropriate in identifying and resolving problems

through the use of installed diagnostic and monitoring tools;

Monitors IT infrastructure and application components for proper

operation within established performance, function and availability

expectations to achieve service level agreements;

Maintains appropriate security and confidentiality of information

created or encountered in the performance of assigned duties.

**Operational Environment Support**

Executes daily, weekly, monthly and other periodic scheduled jobs;
Schedules and generates production runs and special reports;

Analyzes and resolves operational problems and consults or informs

appropriate staff when assistance is required;

Assists in trouble shooting application and computing and/or

communications issues;

Performs and completes routine maintenance, production records,

activity logs and other routine documentation;

Operates various data center and/or other peripheral equipment;
Maintains and/or performs backups and/or restores following

associated off-site storage management procedures;

Maintains inventories of supplies and equipment, and may move

supplies and equipment where required.

Minimum Qualifications

High School diploma or G.E.D. equivalent AND two years of experience

working in an information technology related field providing any

combination of the following: customer-facing technical support,

communications ha rdware/software support, computer hardware/software

support, and/or working in a technical call center or technical help

desk environment.**

(Relevant experience/education from an accredited college, university

or trade school may be substituted.)**

Qualifying education and experience must be clearly documented in the

\"Education\" and \"Work Experience\" sections of the application. Do

not substitute a resume for your application or write \"see resume\" on

your app**

Pima County Government

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Helpdesk Support Technician - County Attorney