IT Support Specialist

Exodigo • Full-time • Remote (Kansas City, KS, US) • 2w ago

Exodigo is the new gold standard for subsurface intelligence. Our revolutionary solutions combine multi-sensing technology, high-precision GPS, and advanced machine learning to deliver the most accurate underground maps in the world. With Exodigo, infrastructure owners can build smarter, faster, and more confidently — delivering capital projects on time, on budget, and without surprises.

Headquartered in Palo Alto and Tel Aviv, our team brings unparalleled experience in AI and signal processing from elite Israeli intelligence units and is backed by top industry partners.

With more than $200M raised to date, including a 96M Series B in July 2025, we are experiencing skyrocketing growth and redefining how the world builds.

We are now expanding our U.S. IT presence and seeking a skilled and service-oriented IT Support Specialist to join our global IT team.

Job description:

As the U.S. based IT Support Specialist, you will be the primary IT point of contact for our U.S. employees, ensuring smooth day-to-day technical operations and excellent user experience. You will collaborate closely with the global IT team in Israel, supporting both local and remote employees.

This role is ideal for someone hands-on, proactive, and comfortable working independently in a distributed environment.

Key Responsibilities

Provide first-line technical support to employees across the U.S. via remote tools and in-person when needed.
Troubleshoot and resolve software, hardware, and network issues efficiently.
Manage IT help desk tickets, ensuring timely follow-up and resolution.
Install, configure, and maintain end-user devices (laptops and peripherals), ensuring all setups meet company security and performance standards.
Assist with onboarding and offboarding, including user setup, device provisioning, and access management.
Support enterprise platforms such as Microsoft 365, Entra ID, and Intune.
Coordinate with the Israel-based IT team on infrastructure projects, system updates, and policy rollouts.
Maintain accurate documentation of tickets, assets, and configurations.
Ensure adherence to company IT security standards and policies.
Support IT procurement processes, including researching, purchasing, and tracking equipment and software licenses.

Requirements:

3+ years of experience in IT Support or a similar role.
Strong working knowledge of Windows and macOS environments.
Hands-on experience with device management (Intune/ABM, Jamf, or Kandji), network troubleshooting, and SSO support.
Familiarity with cloud-based identity and security tools (Microsoft Entra ID, etc.).
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple tasks in a fast-paced environment.
Experience using ticketing and remote management systems.
IT certifications (CompTIA A+, Microsoft, ITIL) are an advantage.
Strong understanding of IT security best practices, including identity management, access control, and data protection.
Ability to operate independently, prioritize multiple tasks, and manage time effectively in a distributed work environment.

Personal Attributes

Proactive, dependable, and resourceful.
Strong analytical and troubleshooting abilities.
Excellent organizational and time management skills.
Comfortable working independently and collaborating across time zones.

Learn more:

Why Join Exodigo

Work with cutting-edge technology and a mission-driven global team.
Join a rapidly growing company recognized by Forbes as one of the next billion-dollar startups.
Competitive salary, benefits, and growth opportunities.
Collaborative, innovation-driven culture with a strong global connection.

Our mission is to power the next era of underground exploration – saving time, money, lives, and the planet. We are focused, intentional, confident, and hard working. We solve big problems, but we are approachable, open-minded, and love hard questions.

You can learn more about us on our website or check out this short video.

Apply on our careers page, via Linkedin or send your resume to taylor.pomerantz@exodigo.ai