TEAM Companies
System Administrator I | Infrastructure
Position Summary
As a System Administrator I at TEAM Companies, you will provide administration and support for hardware, software, and network infrastructure in accordance with organizational security policies and procedures. We’re looking for versatile multi-disciplined administrators to configure and support compute equipment, applications, networks, and perform desktop support. We welcome folks from all backgrounds who seek the opportunity to help build the future of Drug & Alcohol compliance. If you have curiosity, passion, and collaborative spirit - come work with us and help us move the world forward, together.
Responsibilities
- Deploy new workstation setup including configuration of all tools and equipment to support successful new employee onboarding
- Administration of Microsoft 365
- Provide assistance with administration and implementation of corporate productivity applications that include Microsoft Teams, Zoho Suite of tools, TEAM custom developed software, etc.
- Administration of user account and authentication management
- Apply TEAM information security policies and procedures
- Monitor and escalate security alerts to appropriate management personnel
- Patch management and deployment for both Windows and macOS
- Administration and monitoring for antivirus solutions, phishing training programs, and general security awareness
- Monitor help desk ticketing queue to triage, prioritize and complete incoming requests, following escalation procedures, and monitoring all tickets through closure
- Provide monitoring and support for employees working within the Tulsa/Oklahoma City offices and remote employees, ensuring all applications, workstations, and related equipment problems are identified and resolved in a timely manner with limited disruptions
- Administration of phone system including setup, configuration, and maintenance for users and call center agents
- Administration and monitor company LAN, WAN, and Wi-Fi systems
- Performs other related duties and projects as assigned
Required Qualifications And Skills - Experience: 3+ years experience with desktop support and systems administration
- Computer Skills: Relevant certifications such as MTA, CCNA, CompTIA A+, CompTIA Security +, Google Certified Professional Cloud Architect preferred
- Other: [Include any other skills that influence the outcome and/or success of the position such as project management, strategic planning, financial strategy, etc.
- Soft Skills Required:
- Organizational and Time Management: Exceptional ability to organize and prioritize work
- Customer Service: Exceptional customer service orientation and ability to effectively build relationships with internal and external customers.
- Research: Ability to research and evaluate new technologies
- Communication: Ability to communicate effectively with others clearly and concisely with a focus on rapport-building and active listening
- Detail Oriented: Strong attention to detail and the minute details of the project or task
- Low Ego: Ability to admit one's mistakes, be open accepting and willing to hear constructive feedback.
- Self-Confident and Self-Directed: The trait of being comfortable in making decisions for oneself with the ability to work independently and coordinate multiple projects simultaneously
- Work Environment:
- Maintain confidentiality in accordance with government, organization and department policies.
- Demonstrate reliability support TEAM attendance standards as attendance and punctuality are key to success for all.
- This job operates in a clerical office setting in Tulsa.
- You must be able to sit for long periods of time.
- Must be able to lift/carry up to 40 lbs.
- Travel 10% for special projects, training and support of OKC office
Company Core Values
- Collaborate: Do great things together!
- Innovate: Celebrate new ideas and embrace change!
- Serve: Serve each other, our clients and community!
- Celebrate: Work hard, play hard!
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
