IT Network Support Engineer

Envera Systems • Full-time • St. Petersburg, FL, US • 3w ago

About the Organization:

Envera Systems is a rapidly growing cloud-first security technology company specializing in live-monitored access control and active video monitoring for residential communities. Join a high-performance, team-driven culture delivering advanced, scalable, and secure technology solutions.

Description:

This position with Maintain and secure the network backbone for Envera's AWS-hosted security solutions and thousands of IoT field devices and provide Tier II/III support for cloud, network, and security infrastructure spanning AWS environments, FortiGate firewalls, and customer IoT installations.

Responsibilities:

Administer secure AWS VPCs, site-to-site VPNs, and network access controls for IoT edge devices.
Configure, monitor, and troubleshoot FortiGate firewall rules, cloud policies, and network routing.
Support scalable integrations with mobile/web apps (Flutter/React front ends) and proprietary security platforms.
Diagnose incidents and performance issues using monitoring tools, SIEM integrations, and follow incident response protocols.
Document resolutions, contribute to technical process improvement, and communicate complex concepts to customers and internal teams.

Qualifications:

Bachelor's degree or equivalent experience in networking, IT, or related discipline.
5+ years supporting cloud (AWS), network security, and enterprise firewall solutions.
Understanding of modern cloud/mobile platforms and IoT device management.
FortiGate certification strongly preferred.