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Systems Administrator I, II or Systems Engineer
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Job ID
225522
Location
City of Plano - All Others
Full/Part Time
Full-Time
Regular/Temporary
Regular
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SERVE
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of
Team Plano, our organizational Values (what is most important to us) make up the acronym,
SERVE (Stewardship
Engaged
Respectful
Visionary
Excellence
).
Job Details
The successful candidate may be offered a position in either the Systems Administrator I, Systems Administrator II or the Systems Engineer classification. The salary range for the Systems Administrator I is $73,790-$92,238 annually; for the Systems Administrator II, $81,354–$101,692 annually; and for the Systems Engineer, $98,886-$123,608 annually.
Join a team of systems engineers and administrators working to support the City of Plano's infrastructure. From Identity Access Management to Hyper-Converged Server Infrastructure, Backup and Recovery to Operating System management, there is an endless supply of opportunities to sharpen your skills, strengthen your knowledge, and contribute to the continued success of the City of Plano.
This role is 100 percent on-site, the City does not offer hybrid or remote options.
As a valued Team Plano member, you will receive numerous benefits:
- Comprehensive medical, dental, and vision plans
- Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
- Enrollment in the Retirement Security Plan (RSP), which the City fully funds
- Up to three weeks of paid vacation
- Up to three weeks of paid sick leave per year
- Nine paid holidays
- Tuition Assistance
- Free Library Card
- Free recreation center membership
And so much more! Learn about our benefits here.
Every person matters. Every job has purpose. Together we make a difference. Join Team Plano!
Systems Administrator I (The job description for the Systems Administrator II and Systems Engineer is listed below.)
Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Establishes and maintains liaison relationship with business partners and TS in order to provide effective technical solutions.
- Seeks opportunities to improve and deepen relationship between TS and business partners.
- Provides assistance in documenting current business processes and models
- Develops user test cases and validates test results during testing.
- May executes test cases
- May investigate, resolve and escalate problems and develop recommendations for resolution.
- May identify need for technical assistance to help in problem resolution.
- Resolves and escalates issues as appropriate.
- Keeps clients informed of problems, issues, and resolutions.
- Ensures IT solutions meet client needs.
- Conducts End-User Training
- Writes well defined End User Documentation, including but not limited to solution user manuals
- May review and/or establishes End User Training Curriculum and End User Documentation for completeness and correctness.
- May implement changes; generates change requests.
- Coaches and transfers knowledge to less experienced team members.
- May conduct research on hardware and software products to provide recommendations and to support purchasing efforts.
- Receives and Understands completed technical design.
- Field incoming issue/problem tickets from end-users to resolve systems issues.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- May assist in maintaining and enhancing performance of all new and existing server technology solutions across the organization.
- May test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Identify and learn appropriate solutions used and supported by the organization.
- Create/Maintain system models, specifications, diagrams, and charts to provide direction to team.
- Participate in the design, development, and delivery of server training programs and individual classes.
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
- Perform preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
- Performs other duties as assigned.
Typical Decisions: The incumbent must decide work priorities and use independent judgment to determine the need for additional or removal for Systems related services and repair.
Minimum Qualifications:
Knowledge of :
- Proven experience in the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Working technical knowledge of current software protocols, and Internet standards.
- Extensive experience with core technologies, including VMware, SolarWinds, Splunk, Exchange, Office 365, Skype for Business
- Excellent software troubleshooting experience.
- Working knowledge of server and PC operating systems as well as Microsoft Active Directory.
- Competence with testing, flowchart, and data mapping tools and procedures.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Skill In:
- General project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
Education: Bachelor Degree from an accredited college or university in computer science or related field.
Experience: Four (4) years of experience as a server administrator or related field. Bachelor Degree can be substituted for up to four (4) years of experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses And Certifications:
- Must have a valid Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 30 days of hire per state law).
Preferred Certifications:
- 2 MTA (Microsoft Technical Associate) certifications
Systems Administrator II (The job description for the Systems Engineer is listed below.)
Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions; seeks opportunities to improve and deepen relationship between TS and business partners.
- Assists in the business process redesign and documentation as needed for new technology.
- Develops user test cases and system integration testing and validates test results during testing; reviews test plans; executes test cases.
- Investigates, resolves, and escalates problems and develops recommendations for resolution; identifies need for technical assistance to help in problem resolution; may work with technical assistance to resolve problems.
- Keeps clients informed of problems, issues, and resolutions; ensures IT solutions meet client needs.
- Conducts End-User Training; may schedule and coordinates End-User Training; writes well defined End User Documentation, including but not limited to solution user manuals.
- Reviews and establishes or may approve End-User Training Curriculum and End-User Documentation for completeness and correctness.
- Generate change requests; provides assistance in determining the need for a change request; implements changes.
- Coaches and transfers knowledge to less experienced team members.
- Conducts research on hardware and software products to provide recommendations and to support purchasing efforts; understands requirements.
- May author technical design for features and modules; may gather and verify technical requirements.
- Fields incoming issues and problem tickets and escalations from end-users to resolve systems issues.
- Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Maintains and enhances performance of all new and existing server technology solutions across the organization.
- Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
- Identifies and learns appropriate solutions used and supported by the organization.
- Creates and maintains system models, specifications, diagrams, and charts to provide direction to team.
- May participate in the design, development, and delivery of server training programs and individual classes.
- May post software updates, drivers, knowledge bases, and frequently asked question resources on company intranet to assist in problem resolution.
- Performs preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
- Regular and consistent attendance for the assigned work schedule is essential.
Marginal Duties:
- Performs other duties as assigned.
Typical Decisions: The incumbent must decide work priorities and use independent judgment to determine the need for additional or removal for systems-related services and repair.
Skill In:
- General project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
Education: Bachelor Degree from an accredited college or university in computer science or related field.
Experience: Six (6) years of experience as a server administrator or related field. Bachelor Degree can be substituted for up to four (4) years of experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements.
Preferred Certifications
- Hypervisor Certification (VCTA - VMware Certified Technical Associate or other comparable certification)
- Cloud Certification (AWS SysOps Admin Associate, Google Professional Cloud Architect, Microsoft Certified: Azure Administrator Associate, or other comparable cloud certification)
Systems Engineer
Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions; seeks opportunities to improve and deepen relationship between TS and business partners.
- Provides recommendations for business process redesign and documentation as needed for new technology.
- Develops user test cases and system integration testing and validates test results during testing; reviews test plans; monitors testing process to ensure that business results are adequately tested with minimal risk; executes test cases; ensures test strategies involve appropriate integration and process components.
- Investigates, resolves, and escalates problems and develops recommendations for resolution; identifies need for technical assistance to help in problem resolution; works with technical assistance to resolve problems.
- Informs clients of problems, issues, and resolutions; may manage client expectations; ensures IT solutions meet client needs.
- Conducts, schedules and coordinate end-user training; writes well defined end-user documentation, including but not limited to solution user manuals
- Reviews and establishes or may approve end-user training curriculum and documentation for completeness and correctness.
- Provides assistance in determining the need for a change request; may identify and remove obstacles to change.
- Coaches and transfers knowledge to all team members.
- Conducts research on hardware and software products to provide recommendations and to support purchasing efforts; gathers and verifies requirements; authors technical design for features and modules.
- Fields incoming issues and problem tickets and escalations from end-users to resolve application and software issues within servers, and other mission-critical application systems.
- Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Maintains and enhances performance of all new and existing server technology solutions across the organization.
- Tests fixes and perform post-resolution follow-ups to ensure problems have adequately been resolved; identifies and learns appropriate solutions used and supported by the organization.
- Creates and maintain system models, specifications, diagrams, and charts to provide direction to team.
- Participates in the design, development, and delivery of server training programs and individual classes.
- Posts software updates, drivers, knowledge bases, and frequently asked question resources on company intranet to assist in problem resolution.
- Performs preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
- Regular and consistent attendance for the assigned work schedule is essential.
Marginal Duties:
- Performs other duties as assigned.
Typical Decisions: The incumbent must decide work priorities and use independent judgment to determine the need for additional or removal for systems related services and repair.
Knowledge Of:
- Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Working technical knowledge of current software protocols, and Internet standards.
- Extensive experience with core technologies, including VMware, SolarWinds, Exchange, Office 365, Skype for Business
- Excellent software troubleshooting experience.
- Working knowledge of server and PC operating systems as well as Microsoft Active Directory.
- Competence with testing, flowchart, and data mapping tools and procedures.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Skill In:
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
Minimum Qualifications:
Education: Bachelor Degree from an accredited college or university in computer science or related field.
Experience: Eight (8) years of increased responsibility as a Server Administrator or Engineer. Bachelor Degree may be substituted for up to four (4) years of experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above-specified education and experience requirements.
Licenses and Certifications: Must have a valid Driver’s License (must obtain Texas Class “C” driver’s license within 30 days of hire per state law).
Preferred Certifications:
- Microsoft Certified Engineer (MSCE)- Server Administration (current supported Server Operating System) or equivalent certifications
- Hypervisor Certification- Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), VMware Certified Professional (VCP) or equivalent certifications
- CompTIA Security+ certification or equivalent certification
Conditions of Employment: Must pass a drug test, driver license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.
Physical Demands And Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills that may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
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