Customer Service Representative (Track & Trace) - Full-Time

Par Logistics • Full-time • South Barrington, IL, US • $40,000 - $45,000 / year • 1m ago

Schedule: Monday-Friday | 12:00 PM – 8:00 PM
Work Location: On-site (In-Office Position)

Pay: $40,000-$45,000/year | Benefits: Medical, Dental, Vision, PTO

Join the Growing PAR Logistics Team!

Our Customer Service (Track & Trace) team serves as the communication hub between customers, carriers, and our operations team. As a Customer Service Representative (Track & Trace), you’ll monitor shipments from pickup through delivery, provide proactive updates, communicate with carriers and drivers, and help resolve issues along the way.

If you're organized, dependable, comfortable multitasking, and enjoy helping people, this could be a great opportunity to build a career in logistics.

Please Note: This is a full-time, in-office position located in South Barrington, Illinois. Remote and hybrid work are not available. This position follows a consistent Monday-Friday schedule from 12:00 AM to 8:00 PM, providing predictable hours with no weekends required.

What You'll Do

Monitor shipments from pickup through final delivery
Proactively communicate shipment updates to customers
Contact carriers and drivers to obtain accurate shipment updates and identify potential delays
Respond professionally to customer phone calls and emails
Document shipment activity and customer communications within company systems
Identify delays or service issues and coordinate timely resolutions
Collaborate with Operations, Logistics Account Managers, and other internal departments to ensure successful deliveries
Prioritize multiple active shipments while maintaining accuracy and attention to detail
Build positive relationships with customers, carriers, and internal teams
Assist with additional operational and administrative duties as needed

What We're Looking For

Friendly, professional, and customer-focused
Organized with excellent time management skills
Able to multitask in a fast-paced environment
A strong communicator, both verbally and in writing
Detail-oriented and accurate
Dependable with a positive attitude
Comfortable using computers, learning new software, and working with multiple systems throughout the day
A team player who enjoys helping others

Preferred Qualifications

Previous customer service experience
Transportation, logistics, dispatch, or freight brokerage experience is helpful—but not required
Experience with Microsoft Outlook, Excel, or transportation management software is a plus
High school diploma or equivalent

No prior logistics experience? No problem. Many of our successful team members started without industry experience. If you're organized, dependable, enjoy helping people, and are eager to learn, we'll provide the training and support you need to build a successful career in transportation.

Compensation & Benefits

$40,000-$45,000 annual salary
Medical, dental & vision insurance
Paid Time Off
SIMPLE IRA retirement plan
Opportunities for career growth and advancement

Why You'll Love Working Here

Predictable Monday-Friday schedule
Supportive leadership
Casual office environment
Paid training
Employee appreciation events
Promote-from-within culture

If you're looking for an opportunity to build a rewarding career with a growing transportation company where your contributions make a difference, we'd love to hear from you. Apply today!

Company Description

PAR Logistics is a certified Minority Business Enterprise (MBE) and one of the largest independent Landstar agencies, proudly headquartered in South Barrington, Illinois. For more than 20 years, we've provided transportation and logistics solutions throughout the United States and Canada, earning a reputation for exceptional customer service, reliability, and creative problem-solving.

Our team operates 24 hours a day, 365 days a year, coordinating shipments from dispatch through delivery while providing proactive communication and personalized service to every customer.

We specialize in:

Ground Expedited
Air Cargo & Charter
Full Truckload (FTL)
Less-Than-Truckload (LTL)
White Glove Pickup & Delivery
Distribution Rollouts

At PAR Logistics, we believe our employees are our greatest asset. We invest in training, promote from within whenever possible, and foster a collaborative, team-oriented environment where employees have the opportunity to learn, grow, and build long-term careers.

Whether serving Fortune 500 companies or small businesses across North America, we're committed to delivering transportation solutions that exceed expectations—and we're always looking for great people to grow with us.