General information

Country

USA

State

Illinois

City

Lombard

Descriptions & requirements

About the role:

As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What's in it for you:

Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
Ensure proper clearance of shipments, resolving any control or compliance issues as needed
Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
Adhere to internal and external KPIs and deliver exceptional compliance audit scores
Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need:

Bachelor's degree in logistics, supply chain management or a related field preferred
Minimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environment
Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices
Proficiency in using freight forwarding software and Microsoft Office applications
Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
Problem-solving skills and the ability to work well under pressure in a fast-paced environment
Customer-focused mindset with a commitment to delivering high-quality service

Where you'll be: 700 Butterfield Rd, Lombard, IL 60148

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com

Total Quality Logistics

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