About CES
Continental Expedited Services is a North American logistics partner built for urgency. We move time-critical freight across the United States, Mexico and Canada through asset-based capacity, freight-forwarding expertise, technology and a strong partner network. Our work depends on people who communicate clearly, follow through and keep improving the way we serve customers and one another.
Position Summary
Continental Expedited Services (CES) is seeking a driven, customer-focused Logistics Specialist to join our Operations team. This is a revenue-generating, cradle-to-grave logistics position responsible for managing transportation activity from the initial customer opportunity through successful delivery and shipment closeout. This position supports domestic and cross-border transportation across US-US, US-MX, MX-US, and MX-MX lanes.
Because this role provides critical overnight and weekend coverage, the successful candidate must be comfortable making sound operational decisions independently, managing time-sensitive freight, and responding quickly to changing customer and carrier needs.
Schedule: Friday through Monday, 7:00 PM to 7:00 AM.
Essential Duties and Responsibilities
- Respond to customer freight opportunities, prepare competitive pricing, negotiate rates, and follow up on outstanding quotes.
- Manage awarded shipments from acceptance through final delivery while maintaining proactive customer communication.
- Source and secure qualified carrier capacity using company assets, partner carriers, and brokerage resources.
- Negotiate carrier rates while balancing service requirements, available capacity, and gross-margin expectations.
- Dispatch shipments and communicate pickup, delivery, appointment, and customer requirements to carriers and drivers.
- Track active shipments and provide timely pickup, in-transit, delay, and delivery updates.
- Identify potential service failures and respond to carrier fall-offs, breakdowns, missed appointments, delays, and other shipment exceptions.
- Coordinate US/Mexico cross-border shipments, including carrier handoffs, documentation flow, customs-broker coordination, and border activity.
- Maintain accurate shipment information, pricing, statuses, documentation, and operational notes within the TMS and applicable portals.
- Provide complete shift handoffs for unresolved or time-sensitive issues requiring continued monitoring.
Qualifications
Required
- Ability and willingness to consistently work Friday-Monday, 7:00 PM-7:00 AM.
- Strong written and verbal communication, customer-service, negotiation, and problem-solving skills.
- Ability to work independently and make sound decisions in a fast-paced, time-sensitive environment.
- Ability to manage multiple active shipments and competing priorities simultaneously.
- Strong organizational skills and attention to detail.
- Comfortable communicating directly with customers, carriers, drivers, and internal teams.
- Proficiency with Microsoft Office, email, transportation systems, customer/carrier portals, and similar business technology.
Preferred
- Previous experience in freight brokerage, expedited transportation, dispatch, carrier sales, logistics, or transportation operations.
- Experience in asset-based and/or brokerage transportation environments.
- Experience with US/Mexico cross-border transportation.
- Experience negotiating customer and/or carrier transportation rates.
- Familiarity with customs-broker coordination and cross-border transportation documentation.
- Bilingual English/Spanish communication skills.
Physical Requirements
- Ability to perform prolonged computer-based work using standard office equipment.
- Ability to communicate effectively in person, by telephone, and electronically.
- Ability to move within the office and occasionally lift or carry files, records, or office materials up to approximately 20 pounds.
- Regular and reliable attendance onsite is an essential requirement of the role due to the time-sensitive nature of transportation operations and customer service responsibilities.
Disclaimer
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify duties and responsibilities based on business needs.
Continental Expedited Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs.
