The Reverse Logistics Lead manages day-to-day returns operations across Bulk, RFS (Return for Sale), and inventory returns, ensuring all merchandise is processed accurately and efficiently. This role coordinates workflow, maintains key system updates and tracking, resolves return discrepancies, and drives improvements in reverse logistics processes through trend analysis and operational support.

Responsibilities

Lead daily reverse logistics and returns operations by coordinating workflow, assigning tasks based on business volume and operational priorities, and ensuring efficient processing across the returns team
Maintain and update Triage and In-House Returns logs to ensure accurate tracking, documentation, and real-time visibility of all returned merchandise
Manage Jira ticket submissions for item and product updates, ensuring accurate website information, product details, and status alignment across systems
Coordinate the creation of Return Authorizations (RAs) to ensure items are properly authorized for receipt and can be accurately processed through the reverse logistics workflow
Partner with Member Services to resolve discrepancies on incoming returns that do not align with approved RA details, including quantities, items, or condition
Act as the primary subject matter expert for reverse logistics and returns, supporting day-to-day issue resolution, guiding team decisions, and ensuring consistent adherence to process standards
Analyze returns trends to identify opportunities for process refinement, improved accuracy, and enhanced reverse logistics performance
Oversee returns operations across Bulk, Return for Sale (RFS), and inventory return channels, ensuring proper handling, prioritization, and disposition of all returned goods
Train new team members on reverse logistics processes and procedures and communicate updates or changes to the team as needed
Perform additional duties as assigned to support evolving reverse logistics and returns operational needs

Requirements

NetSuite experience
Advanced proficiency in Microsoft Excel, including pivot tables, charts, and applying formulas to add operational value to data sets
Clear and effective written and verbal communication skills
Attention to detail is needed to ensure accuracy in data analysis, processing, and reporting of reverse logistics functions
Excellent time management skills to prioritize tasks, meet deadlines and manage multiple projects simultaneously in a fast-paced environment
Proactive in identifying opportunities for process improvement, risk mitigation, and optimization of reverse logistics

management practices.

Ability to work autonomously, exercising independent judgment and decision-making on complex issues, and under management supervision
Operates with a sense of ownership and urgency

Preferred Education And Experience

Bachelor's Degree
3+ years of experience in project-based work

Supervisory Responsibilities

This position will have supervisory responsibilities.

Work Environment

This job operates in a professional office environment and adjacent warehouse facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and packing equipment. This is a warehouse position at the GOVX Fulfillment Center in La Vergne, TN.

Physical/Mental Demands

Physical - This role will require some lifting to 40 lbs
Mental - Problem-solving, making decisions, interpreting data, organizing, reading/writing
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Travel

No travel is expected for this position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits

Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website

Pay Range

$25.00 - 26.00 per hour

AAP/EEO Statement

EOE. Veterans/Disabled. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position will require successful completion of a background check and drug testing prior to starting employment.

About GOVX

Savings for Those Who Serve

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel. GOVX is dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members' on-duty and off-duty needs.

GOVX

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