Logistics Operations Support

Corporate Traffic Logistics • Full-time • Jacksonville, FL, US • 2d ago

Requirements

1+ years of experience in third-party logistics or transportation operations
Strong understanding of freight operations and the shipment lifecycle
Experience coordinating shipments, working with carriers, and communicating with customers
Ability to manage multiple shipments and changing priorities in a fast-paced environment
Strong problem-solving, negotiation, and decision-making skills
Excellent communication, relationship-building, and follow-up skills
Experience using transportation management systems, load boards, tracking platforms, and carrier portals
Strong attention to detail and commitment to providing excellent customer service

Responsibilities

Manage shipments from initial booking through final delivery
Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers
Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing
Negotiate carrier rates while supporting company margin and service expectations
Track shipments and provide customers with timely and accurate updates
Proactively identify potential service disruptions and take action to minimize delays
Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions
Verify shipment details, carrier documentation, and load information for accuracy
Maintain complete and accurate shipment records within the transportation management system
Build and maintain strong relationships with customers, carriers, and internal team members
Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues
Ensure carriers and shipments meet company vetting, safety, and compliance standards
Support internal teams with operational needs and customized transportation solutions

Our Benefits

Base salary plus uncapped incentive opportunities
Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year
Paid holidays
Health, dental, vision, disability, life insurance, and many more great benefits
401(k) with company match
Relaxed attire
Fun offices with an energetic culture, contests, games, and free coffee
Cutting-edge tools and resources