Computer Operations Manager

Olik Global • Contract • Florida, United States, US • 1m ago

Client: FL Government Agency

Position: Computer Operations Manager

Term: 2-Year Contract with renewal

Pay: $78/Hr - $80/Hr

Location: ON SITE - Celebration, FL - 20-45% travel in central FL

Work Authorization: USE and GC ONLY

Education: Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

7+ years of IT work experience with exposure to multi-platform environments with experience in:

Leading and managing the delivery of IT services across the program, ensuring alignment with business needs and service level expectations
Leading mentoring, and developing a team of supervisors, project leaders, and technical staff
Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers
Developing and implementing IT service management processes: incident, problem, change, and request management
Coordinating and supporting enterprise-wide software rollouts, updates, and patch management activities
Monitoring and improving service desk performance, timely resolution of user issues, and high customer satisfaction. Responsible for documenting solutions to Technology issues
Ensuring compliance with IT policies, security standards, and regulatory requirements across all service delivery activities

Responsibilities:

Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response
Ensure operational support coverage and adherence to service level agreements (SLAs)
Monitor system performance and availability, ensuring timely resolution of issues
Develop, implement, and maintain operational standards, procedures, and best practices
Ensure compliance with internal policies, industry standards, and regulatory requirements
Plan and manage the integration and support of new technologies into the FDOT environment
Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
Conduct performance evaluations, training, and succession planning
Provide input on business continuity planning and disaster recovery strategies
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned and document work performed and resolutions
Perform advanced network and telephony support
Provide on-site support for remote troubleshooting by other OIT technical staff
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources