Job Title: Supply Chain / Logistics (Operations) Manager
Position Summary
The Supply Chain / Logistics (Operations) Manager is responsible for overseeing day-to-day supply chain operations with a primary focus on outbound logistics and order fulfillment while partnering closely with the Director of Operations on inbound supply chain activities. This role serves as a key liaison between internal teams, freight forwarders, third-party logistics (3PL) providers, and major wholesale customers to ensure efficient movement of goods, inventory visibility, and on-time delivery performance.
The position will lead a team consisting of Allocators, an Import Coordinator, and overseas Order Entry Coordinators, driving operational excellence across order management, transportation, allocation, and customer fulfillment.
Key Responsibilities
Outbound Logistics & Order Fulfillment
- Manage and monitor open orders from receipt through shipment and delivery.
- Ensure timely and accurate fulfillment of wholesale, off-price, club, and mass-market customer orders.
- Coordinate routing, scheduling, and shipment execution with freight forwarders, carriers, and logistics partners.
- Serve as the primary operational contact for 3PL providers and key wholesale accounts.
- Proactively identify and resolve shipping delays, routing issues, chargebacks, and service disruptions.
- Monitor order flow and inventory availability to support customer delivery requirements.
Supply Chain Operations
- Partner with the Director of Operations on inbound logistics, import activities, and inventory planning.
- Collaborate with sourcing, production, customer service, sales, and warehouse teams to ensure seamless supply chain execution.
- Track and analyze key performance metrics related to fulfillment, transportation, inventory, and customer service.
- Develop and implement process improvements to increase efficiency, reduce costs, and improve service levels.
Team Leadership - Lead, coach, and develop a team of:
- 2 Allocators
- Import Coordinator
- Overseas Order Entry Coordinators
- Establish performance expectations and drive accountability across the team.
- Ensure effective communication and coordination between domestic and international operations teams.
Customer & Vendor Management
- Build strong relationships with wholesale customers, 3PL partners, freight forwarders, and transportation providers.
- Act as an escalation point for operational issues impacting customer deliveries.
- Support compliance with retailer routing guides and shipping requirements.
Systems & Reporting
- Utilize the AMT ERP system to manage order processing, inventory visibility, and operational reporting.
- Generate and analyze reports related to order status, inventory allocation, shipment tracking, and logistics performance.
- Recommend system and process enhancements to improve operational effectiveness.
Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business, or related field preferred.
- 5+ years of progressive experience in supply chain, logistics, operations, or order fulfillment management.
- Experience managing teams within wholesale, consumer goods, apparel, or related industries.
- Strong background supporting mass-market, mid-tier, off-price, and/or club channel customers.
- Experience working directly with freight forwarders, carriers, and 3PL providers.
- Knowledge of import and export logistics, transportation management, and order allocation processes.
- Proficiency with ERP systems; experience with AMT ERP is highly preferred.
- Advanced Excel and reporting skills.
Preferred Qualifications
- Experience supporting Walmart and other major national retailers strongly preferred.
- Familiarity with retailer compliance requirements, routing guides, and chargeback prevention.
- Apparel, footwear, accessories, or consumer products industry experience.
- Proven ability to improve supply chain processes and operational performance.
Salary $100,000-$130,000
