Project Manager

PTG • Full-time • Wixom, MI, US • 3w ago

Purpose

The Project Manager is responsible for planning, executing, and completing projects on time and within budget while ensuring high-quality outcomes. This role involves managing project scopes, budgets, risks, and timelines while fostering collaboration and maintaining transparent communication with clients and internal teams. The role also emphasizes continuous improvement through technical development, efficient task management, and adherence to administrative and reporting standards, ensuring projects meet and exceed client expectations.

Responsibilities

Project Planning and Execution

Build and execute detailed project plans, schedules, and updates
Clearly understand and communicate the project scope to stakeholders
Organize and manage all components needed to initiate, run, and conclude projects
Ensure all project requirements are completed on time and within budget

Budget and Risk Management

Maintain overall project budget, tracking and managing job costs
Mitigate risks to ensure projects are delivered at or below budget
Process and respond quickly to last-minute changes and requests, including outside normal business hour

Collaboration and Communication

Work closely with internal teams clearly communicating timelines, budget constraints, etc.
Communicate with the client on a regular basis providing updates on a daily, weekly, monthly basis – working to build a strong relationship built on trust and transparency
Review CAD designs and scope of work for accuracy and consistency
Document and track all communications related to project progress
Participate in project kickoff calls to capture necessary information
Transition projects to the Customer Service and Support department upon completion

Field Operations

Manage field installations and ensure compliance with project requirements
Follow up on shipments to and from field operations
Travel to new site locations may be required – rare but often last minute

Issue Resolution and Quality Control

Resolve product or service issues by clarifying customer complaints and coordinating with internal teams
Initiate RMA and warranty processes with clients and technicians, working with RMA team to see through completion
Process and react quickly to last minute changes and requests – often times beyond normal business hours

Administrative and Reporting

Process necessary project paperwork, including budget progress reports, back charges, project photos, and installer invoices
Ensure jobs are reconciled and submitted for billing weekly
Request job close-out documentation from clients and subcontractors
Submit daily time billing in the ERP system

Continuous Improvement

Participate in ongoing technical training and development
Manage and maintain task boards efficiently
Perform other duties as assigned

Qualifications

3–5 years of project management experience, ideally in AV, construction, or technical services
Strong organizational skills with the ability to manage budgets, timelines, and multiple projects simultaneously
Proficient in project management tools and basic understanding of CAD drawings and technical documentation
Excellent communication and client relationship skills
Comfortable with occasional travel and working outside of standard business hours
Experience with Q360 and Wrike is a plus