IT Support Specialist

Lentech, Inc. • Full-time • Fort Meade, MD, US • 4m ago

Lentech is hiring an IT Support Specialist. This is an excellent opportunity to get your career started!

Key Responsibilities:
Advanced Technical Support:

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and
teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to
minimize downtime and maximize performance

Site Surveys & Documentation:

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability

· Hardware Acquisition & Installation:

Analyze current and future hardware requirements. Prepare technical specifications for hardware
procurement and develop detailed installation schedules to streamline deployment

· Project Support & Reporting:

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling

Custom Cabling & Integration:

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations

Training & User Enablement:

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources

Infrastructure Maintenance:

Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity

Operational Excellence:

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and
documentation to ensure efficient and effective IT service management. End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and
guidance

Collaboration:

Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

Requirements

MUST BE TS/SCI with FSP and in access today through MD
High school diploma or GED required
Minimum of 1- 2 years of relevant IT experience
Must possess 8570 Certification; Security+ is highly preferred.

Technical Skills:

Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
Well-versed in installing Windows operating systems, software applications, antivirus programs,
and security patches
Demonstrated ability to read, interpret, and apply information from technical manuals and
schematics
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
Familiar with Active Directory security and policies, supporting secure and compliant IT
environments
Proficient in supporting end-users remotely, providing timely and effective technical assistance
Professional Competencies:
Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users

Additional Requirements:

Must be able to drive a company vehicle as part of job responsibilities
Ability to lift and move items weighing up to 50 lbs as required
Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management
MUST BE TS/SCI with FSP and in access today!