Description
Please note that this posting is for a contract assignment and is not a full-time employment opportunity with Amazon. Candidates selected for roles will be employed as contract workers through Amazon’s approved 3rd party Direct Source provider for the duration of the specified project and will not be an employee of Amazon.
This is a hands‑on role where you will operate humanoid robots in R&D environments and, as the technology scales, in customer homes- .You’ll follow structured procedures to collect high‑quality data, help annotate and support robot sessions, monitor performance, report bugs, and maintain safety and quality data collection
- .Your work feeds directly into training AI models and impacts how robots behave in real world scenarios
.Responsibilities
- :Operate humanoid robots following standard operating procedures (SOPs)
- .Use a Virtual Reality headset while performing designated movements and actions
- .Support active robot sessions: creating environments, feasibility testing, interact with the robot to ensure smooth operation
- .Annotate collected episodes with metadat
- aMonitor robot performance; report bugs with logs, timestamps, video/screenshot, and task contex
- tProvide feedback on the performance of the equipmen
- tCommunicate and interface with researchers and leadershi
- pAdhere to all safety guidelines in la
- bMaintain clean, clear records of completed workflows and robot/system behavior
sJob requirements
- :Comfortable working on feet and in VR environments for extended periods of tim
- eAbility to stand, walk, bend, reach, crouch, and perform repetitive physical tasks throughout the workd
- aTechnical experience sufficient to troubleshoot issues and submit clear, detailed tickets to support team
- sAble to lift up to 10 lbs and wear various types of equipment weighing up to 30 lb
- sContinuous hand/eye coordination and fine manipulation, body coordination, and kinesthetic awarenes
- sStrong attention to detail with a proactive, problem-solving mindse
- tAbility to follow written and verbal instructions precisely and communicate clearl
y
Primary Objective
- s:Provide members with a personalized creative experien
- ceWork intimately with members and coordinate the entire lifecycle of their projec
- tsProvide stellar customer satisfaction at all tim
- esPartnering with Publishing teams to ensure that members enrolled in the proper service packa
- geWorking internally with other departments to ensure that a quality product is delivered in a timely mann
- erUsing a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occ
- urMeeting all performance and quality metri
- csInitiating process improvement projects within the department and driving them through to completi
onBasic Qualificatio
- nsAssociate’s Degr
- ee2+ years customer service experien
- ceExperience working with high-volume process
- esWorking knowledge of Microsoft Office Applicatio
- nsAbility to work weekends and overtime as requir
edPreferred Qualification
- s:Bachelor's degree preferr
- edAptitude to quickly learn new systems and softwa
- reAbility to multi-task & prioritize, with strong organizational and follow-up skil
- lsExcellent oral and written communication skil
ls
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Amaz
on.
The pay range that Tundra in good faith reasonably expects to pay for this position is $31.23/hour - $35.40/
hour.
Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child B
enefit.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company re
putation.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security ob
ligations.
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