Warehouse Supervisor
Multi-Customer 3PL Operations | 200,000 Sq. Ft. Facility
Job Title:
Warehouse Supervisor
Location:
6049 Atlanta, GA 30336
Facility Size:
200,000 Sq. Ft. | Multi-Customer 3PL Operation
Reports To:
Operations Manager / Operations Director
Direct Reports:
Warehouse Associates, MHE Operators, Leads, Office Clerks
Employment Type:
Full-Time
FLSA Status:
About Piper Warehouse Inc.
Piper Warehouse Inc. is a family-owned third-party logistics (3PL) company specializing in food-grade, pulp & paper industrial warehousing and distribution. Our Atlanta facility operates under SQF (Safe Quality Food) certification and GMP compliance standards, managing multiple customer accounts across a 200,000 square foot warehouse. We are committed to operational excellence, food safety, leadership development, and building one of the most respected 3PL operations in the United States.
Position Summary
The Warehouse Supervisor is a critical leadership role responsible for overseeing the day-to-day operations of a high-volume, multi-customer 3PL warehouse environment. This individual leads frontline teams across inbound, outbound, inventory control, and material handling functions, ensuring that all customer commitments are met with accuracy, efficiency, and full compliance with food safety and OSHA standards. The Warehouse Supervisor is expected to be a decisive, hands-on leader who sets the standard for accountability, safety culture, and operational discipline on the floor.
This is not a desk role. The Warehouse Supervisor is expected to be active on the floor, coaching associates, removing obstacles, enforcing standards, and driving continuous improvement across all operational functions.
Key Responsibilities
Operations Leadership
• Supervise and direct daily warehouse operations including inbound receiving, put-away, order picking, outbound loading, and inventory control across multiple customer accounts.
• Assign and prioritize daily tasks for warehouse associates, MHE operators, and leads based on workload, customer deadlines, and staffing levels.
• Monitor operational flow throughout the shift to identify and resolve bottlenecks before they impact throughput or on-time performance.
• Ensure all customer orders are fulfilled accurately, completely, and on time in accordance with account-specific SOPs and service level agreements.
• Oversee all trailer loading and unloading activities, completing required trailer inspection and loading/unloading documentation for every shipment.
• Manage dock scheduling in coordination with the CSR, ensuring efficient door utilization and minimal driver wait times.
Team Leadership & Development
• Lead, coach, and develop a team of warehouse associates, MHE operators, and leads through daily observation, structured feedback, and performance documentation.
• Conduct MHE Operator WMS & Safety Observation Audits (minimum 1 per day) to monitor scanning discipline, operational efficiency, and safe material handling practices.
• Facilitate onboarding and hands-on training for new associates, ensuring competency in WMS transaction processes, GMP standards, and equipment operation before independent assignment.
• Address performance issues promptly and professionally through structured coaching, documented corrective actions, and progressive discipline as warranted.
• Recognize and reinforce positive performance to build a culture of accountability and engagement.
• Conduct daily pre-shift and post-shift meetings to communicate priorities, review performance, and address open issues.
Inventory Control & Accuracy
• Oversee inventory accuracy through cycle counts, physical reconciliations, and WMS audit reviews across all customer accounts.
• Investigate and resolve inventory discrepancies in coordination with the office team and Inventory Supervisor, documenting root cause and corrective action for each event.
• Enforce FEFO (First Expiration, First Out) inventory rotation principles across all product lines and storage locations.
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• Ensure all WMS transactions are completed accurately and in real time — scanning discipline is non-negotiable.
Safety & OSHA Compliance
• Enforce all OSHA and company safety standards, including MHE speed limits, pedestrian separation zones, PPE requirements, and equipment inspection procedures.
• Investigate and document all safety incidents and near-misses using the Piper Warehouse Safety Incident / Near Miss Report (PWH-FRM-155), completing root cause analysis and assigning corrective actions.
• Conduct or support regular safety talks with the team, reinforcing a zero-compromise culture around personal safety and equipment handling.
• Ensure forklift and clamp truck operators complete daily equipment inspections and that non-compliant equipment is removed from service immediately.
• Maintain ceiling clearance compliance, aisle integrity, and proper product stacking throughout all storage zones.
Multi-Customer Account Management
• Maintain working knowledge of each customer account's specific requirements, SOPs, labeling standards, and service expectations.
• Serve as the operational point of contact for customer inquiries and concerns related to warehouse performance, coordinating with the office team for escalations.
• Ensure account-specific documentation (packing slips, BOLs, load sheets, pick tickets) is completed accurately for every transaction.
• Support customer-specific proprietary system requirements, including order confirmation, verification steps, and dual-system processing where applicable.
Performance Expectations
KPI / Expectation
Target / Standard
Order Accuracy
99%+ orders fulfilled without error
On-Time Fulfillment
95%+ orders shipped on or before committed date
Inventory Accuracy
98%+ cycle count accuracy across all accounts
MHE Observation Audits
Minimum 1 documented observation per day, submitted to Director of Operations
Safety Incidents
Zero preventable incidents; 100% of near-misses reported and documented
WMS Transaction Discipline
Required Qualifications
• 3+ years of progressive warehouse experience, including at least 1 year in a supervisory or lead role.
• Experience working in a 3PL or multi-customer warehouse environment strongly preferred.
• Proven ability to lead, develop, and hold accountable a team of 10+ associates in a high-volume operation.
• Working knowledge of Warehouse Management Systems (WMS); proficiency with RF scanning equipment and WMS transaction discipline.
• Solid understanding of inbound/outbound operations, inventory control, and dock management.
• Familiarity with OSHA safety standards and the ability to enforce a safety-first culture on the floor.
• Strong organizational skills with the ability to manage multiple priorities simultaneously across multiple accounts.
• Effective written and verbal communication skills; ability to communicate clearly with associates, management, and customers.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work a flexible schedule including early mornings, evenings, or weekends as operational needs require.
• Ability to lift up to 50 lbs and remain active on the warehouse floor for extended periods.
Preferred Qualifications
• Familiarity with FEFO inventory rotation principles and food safety compliance requirements.
• Experience operating or overseeing clamp truck or specialized MHE operations.
• Bilingual (English/Spanish) is a strong plus.
• Experience using SAP WMS or similar enterprise-level warehouse management platforms.
• Background in continuous improvement methodologies (5S, Lean, Kaizen) is a plus.
Leadership Competencies
Candidates must demonstrate strength in the following core competencies:
Competency
What It Looks Like at Piper Warehouse
Accountability
Owns outcomes — does not deflect. Holds the team to the standard by holding themselves to it first.
Decisiveness
Makes clear, timely calls on the floor without requiring management intervention for routine issues.
Coaching & Development
Develops associates through observation, real-time feedback, and documented performance conversations.
Operational Discipline
Enforces process consistency — scanning, documentation, and safety standards are non-negotiable.
Communication
Keeps management informed proactively; communicates expectations to the team clearly and professionally.
Customer Focus
Understands that every load shipped is someone's commitment to a customer — acts accordingly.
Adaptability
Adjusts to shifting priorities, staffing gaps, and multi-account complexity without losing operational control.
Compensation & Benefits
• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holiday schedule per company policy.
• Opportunities for advancement within a growing, family-owned logistics company.
