IT - Bench/Field Service Technician (Entry/Mid-Level)

Ntegra IT • Full-time • Virginia Beach, VA, US • 23h ago

Ntegra IT – Virginia Beach, VA

Ntegra IT is a growing Managed Services Provider (MSP) located in Virginia Beach, VA. We are seeking a motivated Field / Bench Technician to assist with hardware deployment, system setup, troubleshooting, and proactive maintenance for our business clients.

This role is ideal for someone early in their IT career who enjoys hands-on work with computers, networking equipment, and supporting end users. You will work closely with senior engineers and network administrators while gaining real-world experience in business IT environments.

Training and mentoring are provided, along with opportunities for professional certification and career growth.

Primary Responsibilities

Assist with onsite delivery, installation, and configuration of workstations, servers, and networking equipment
Perform hardware setup, upgrades, and repairs in both bench and field environments
Assist with troubleshooting hardware, software, and network issues for business clients
Provide basic end-user support and help resolve workstation and device issues
Perform proactive maintenance on systems, operating systems, and hardware
Assist senior engineers with support tickets, deployments, and infrastructure projects
Document solutions and procedures within the knowledge base and documentation systems
Maintain and update client network documentation
Assist with special projects and technology rollouts
Maintain high standards of professionalism and customer service
Perform additional duties as required

Position Requirements

Experience building, configuring, and repairing computers
Strong customer service mindset and professional communication skills
Ability to explain technical issues to non-technical users
Organized, detail-oriented, and able to manage changing priorities
Self-motivated and capable of working independently when required
Flexible schedule with occasional evening or weekend work when needed
Ability to complete assigned training related to MSP tools and systems
Valid driver’s license and reliable transportation
Ability to occasionally lift equipment up to 50 lbs (computers, monitors, servers, etc.)
Ability to work both onsite and remotely when appropriate

Required Technical Skills

Experience with Microsoft Windows and Microsoft Office
Familiarity with Apple macOS, iOS, and Android devices
Experience with peripherals including printers, scanners, and mobile devices
Basic networking knowledge including LAN/WAN connectivity, routers, firewalls, and security concepts
Basic remote access technologies such as VPN and Remote Desktop / Terminal Services
Strong troubleshooting and analytical skills
Ability to follow documented processes and procedures
Strong written and verbal communication skills
Ability to adapt to new technologies and changing environments

Education & Certification

High School Diploma required
CompTIA A+ certification preferred. Candidates without certification must obtain A+ within 180 days of hire
CompTIA Network+ certification preferred. Candidates without certification must obtain Network+ within 1 year of hire
Training and certification support provided

About Ntegra IT

Ntegra IT is a Virginia Beach–based Managed Services Provider (MSP) focused on delivering secure, reliable, and modern IT solutions for businesses throughout the Hampton Roads region. We specialize in Microsoft 365, cloud infrastructure, cybersecurity, and managed IT services that help organizations operate efficiently while protecting their data and systems.

Our team works closely with clients across industries including finance, healthcare, professional services, and government contracting. We place a strong emphasis on security, operational reliability, and leveraging Microsoft technologies to their fullest potential.

At Ntegra IT, we believe in developing our team members by providing mentorship, hands-on experience, and opportunities for professional certification. Our culture values integrity, technical excellence, and a commitment to delivering outstanding service to our clients.

Ntegra IT – Integrating Information Technology with Integrity.