Knight Commercial is a full-service restoration company that specializes in restoring facilities back to their pre-loss condition after emergency or catastrophic situations primarily caused by water/flood damage, fire, biohazard/trauma events, and instances of mild to extensive mold. When needed, we consider it both a privilege and responsibility to respond to situations immediately and to do everything possible to remove this burden from our clients and their patrons. Our proven systems combined with the latest high-tech equipment, and our team of highly trained technicians, help speed up restoring facilities affected by flood, fire, biohazard/trauma, or mold back to their original condition while at the same time saving our clients time and money.
Job Summary
The Emergency Services Project Director leads and manages rapid-response mitigation and emergency restoration operations for commercial properties, including fire, water, mold, and flood incidents. This role is responsible for directing emergency response efforts, coordinating resources in time-sensitive situations, and ensuring immediate stabilization, damage mitigation, and restoration services.
Responsibilities:
- Lead and oversee mitigation and emergency restoration projects (fire, water, flood) from planning through completion, ensuring timelines, budgets, and quality standards are met.
- Manage project strategy, scope development, scheduling, logistics, and financial performance to ensure successful execution and profitability.
- Direct and support field teams, subcontractors, and operational staff by delegating tasks, driving accountability, and promoting team development and performance.
- Monitor both small and large-loss projects, ensuring efficient coordination of resources, crews, and operational workflows.
- Maintain strong client and stakeholder relationships by delivering exceptional service, communicating project updates, and resolving concerns promptly.
- Ensure compliance with safety regulations, company standards, and industry best practices while maintaining safe and efficient job sites.
- Oversee operational processes including production management, equipment and resource allocation, and performance tracking.
- Prepare proposals, budgets, and project documentation while ensuring clear communication across teams, leadership, and stakeholders.
- Travel 80–90% nationwide to support our National Response Team and respond to emergency mitigation incidents.
Qualifications:
- This is a national role requiring heavy travel. Candidates must be willing to travel extensively and must be residing in the Northeast part of the US.
- 5+ years of experience in commercial restoration, mitigation services, or related operations leadership (fire, water, mold, flood restoration preferred).
- Strong knowledge of commercial restoration services and emergency response operations.
- Proven leadership, team management, and operational oversight experience.
- Strong organizational, multitasking, and problem-solving abilities.
- Strong understanding of desiccants and generators for drying and restoration operations.
- Ability to perform effectively under pressure and meet deadlines.
- Excellent communication, customer service, and relationship management skills.
- Experience with project budgeting, estimating, and documentation.
- Knowledge of safety procedures and regulations.
- Ability to read and interpret project scopes and technical documentation.
- Xactimate experience is preferred.
- IICRC WRT, ASD, FSRT, CDS Certifications preferred.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- large loss, CAT response, and commercial mitigation : 5 years (Required)
Willingness to travel:
Work Location: On the road
