Title: IT Operations Specialist
Industry: Technology
Location: Scottsdale, AZ
Duration: ~6 Months
Responsibilities
- Shadowing and documenting live operational workflows, dependencies, and system interactions
- Mapping technical processes and identifying bottlenecks or inefficiencies
- Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
- Drafting clear process documentation and improvement recommendations
- Communicating findings to both technical and non-technical stakeholders
Requirements
- Strong technical documentation and analytical capability
- Excellent communication and interpersonal skills
- Prior hands-on experience in at least two of the following: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, web application or infrastructure troubleshooting
- Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
- 5+ years of relevant technical experience
Skills
- IT Operations
- Technical Documentation
- Systems Administration
- TCP/IP Networking
- Real-Time Operations
- Troubleshooting
- Process Improvement
- Cross-Functional Coordination
- DevOps Collaboration
- Fast-Paced Environment
Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
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