Operations Supervisor (Meals on Wheels Program)
Position Summary
We are seeking an experienced and dependable Operations Supervisor to oversee all day-to-day activities of our Meals on Wheels program. This role requires someone who understands meal delivery operations from beginning to end, including ordering, food production, inventory control, logistics, routing, staff coordination, equipment oversight and client management.
The ideal candidate can keep the entire operation running smoothly, maintain consistent communication with staff, handle problems the moment they arise and take on ad hoc tasks whenever needed. This is a hands-on role that requires flexibility, ownership and strong organizational skills.
Responsibilities
Operations and Food Production
Oversee all daily operations, including ordering, receiving, food prep, packing and dispatch
Ensure accurate menu execution, including menu cycles, special diets, substitutions and daily meal counts
Maintain strict inventory practices using FIFO rotation, proper storage and waste reduction
Track usage and costs to prevent over-ordering and maintain cost control
Ensure compliance with food safety guidelines, sanitation requirements and temperature holding standards
Coordinate with kitchen staff to keep production running smoothly and on schedule
Logistics, Routing and Driver Coordination
Create and adjust daily delivery routes to ensure accuracy and efficiency
Schedule drivers, manage call-offs and maintain coverage for all routes
Monitor route timing, traffic issues, late deliveries and client concerns
Communicate with drivers throughout the day to ensure smooth operations and quick resolution of issues
Support route changes and emergency deliveries when needed
Vehicle and Equipment Oversight
Maintain up-to-date vehicle records, including mileage logs, maintenance schedules, emissions, repairs and registration
Respond to urgent issues such as breakdowns, flat tires or equipment failures
Ensure operational equipment such as hot boxes, coolers, refrigerators, scales, packing tools and delivery containers are in proper working condition
Client and Administrative Management
Handle client intake, changes, cancellations and updates to daily meal counts
Maintain proper documentation, forms, logs and reports
Address client concerns and escalate safety or wellness issues when necessary
Keep all administrative systems organized and updated for smooth daily function
Ad Hoc and Cross-Department Support
Step in wherever needed, including packing, driving, calling clients or resolving production shortages
Troubleshoot operational problems quickly and independently
Support any unexpected task that comes up to keep daily operations on track
Maintain spreadsheets, scheduling systems, delivery logs and routing software
Staff Coordination and Workflow Support
Maintain communication with kitchen staff, packers and drivers to ensure consistent workflow
Assist in balancing staff responsibilities and keeping all departments aligned
Ensure staff follow operational procedures and keep the facility running smoothly
Help maintain a positive, organized and efficient work environment
Required Experience
Experience in Meals on Wheels, senior meal programs or similar high-volume food and delivery operations
Strong knowledge of inventory control, cost management and vendor ordering
Background in food service production or kitchen operations
Experience building routes and coordinating drivers
Ability to supervise daily workflow and maintain smooth operations across multiple departments
Proficiency with spreadsheets, delivery software, scheduling tools and general operational systems
Valid driver's license and reliable transportation
Strong organizational, communication and problem-solving skills
Ability to multitask and handle fast-paced, time-sensitive responsibilities
Preferred Skills
Company Description
At American Accord Food Corp., we believe that everyone deserves access to fresh, nutritious, and delicious meals. Serving the greater Chicagoland area and beyond, we specialize in delivering meals that are not only tailored to individual tastes and dietary needs but also prepared with the highest standards of quality and care.
