Infrastructure Engineer, Level I

DataServ • Full-time • Westlake, OH, US • 3d ago

We want you!

We Are Searching For Passionate Infrastructure Engineers To Join Our Team Of Like-minded Professionals As We Support Our Customers In a Variety Of Environments On a Multitude Of Technologies. We Manage Many Solutions Including But Not Limited To

Interconnecting Networks and Data Centers with Managed and Monitored Routing and Switching
Enabling Secure Mobility with Wide Scale Wireless Connectivity
Securing Teams and Data with Physical and Network Security such as Firewalls, VPNs, Video Surveillance and Access Controls
Enhancing Organizational Collaboration and Workflow with Virtual Meeting and Communication Platforms and VoIP with Advanced Emergency Alerting Technologies

Why You’ll Love Us

We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!

About DataServ

For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.

About XFact

xFact, LLC is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector.

Qualities We Want In You

team player

excellent written and verbal communicator
tech savvy
strategic thinker
service oriented
motivated
self-disciplined
professional
flexible in a fast-paced environment
works independently with minimal supervision
exhibits strong work ethics
detail oriented
handles demanding situations/timelines
organized
responsible/dependable
willing to receive/provide feedback to improve performance
supportive
strong desire to support and mentor

What You’ll Do

Represent DataServ in a positive manner to colleagues, customer base and vendors
Work and support of wired and wireless network infrastructure, routing and switching, telephony, firewall, video surveillance and access control solutions
Add and delete users as required on network servers and applications
Perform both routine and emergency maintenance
Analyze, recommend and evaluate new hardware and software products for network compatibility
Develop, maintain and update a library of technical documentation
Assist with staging activities for telephony, wireless, network, and data center installations, as well as various other solutions as needed
Participate in customer project meetings
Keep current on new developments and techniques in information technology
Participate on special projects and Technical Assistance Center (TAC)
Develop processes, implement effective workflows and embrace best practices
Provide redundancy and backup support for other team members
All other duties as assigned

What We Require

Associate’s or Bachelor’s degree preferred or relevant prior work experience
Technical certifications and/or technical training in local and wide area networks and/or communications
Cisco Certified Network Associate (CCNA) certification required within 90 days of employment
Obtain additional certifications, as required
Availability to work nights and weekends as scheduled
Must be able to travel to various company and customer sites as required
Experience with technology manufacturers (i.e. Cisco, Microsoft, HP, Dell, etc.) preferred

Additional Proficiencies We Seek

Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
Deliver exceptional service to both internal and external customers
High degree of professionalism to appropriately act as a representative of the organization
Candidates must successfully pass a drug test and appropriate background checks

DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.