IT System Administrator

RAM Construction Services • Full-time • Livonia, MI, US • 4m ago

Company Summary:

Since 1918, RAM Construction Services has stood as the oldest and most experienced waterproofing and restoration contractor in the United States. With over a century of expertise, we understand the unique demands of every project and collaborate closely with architects, engineers, and general contractors to ensure the right materials and techniques are applied with precision.

Our team comprises highly skilled professionals who are deeply valued and committed to excellence. At the heart of our operations are our core values, which guide every decision and interaction:

Relationships are our business – We build trust through transparency, respect, and long-term partnerships.
Safety without compromise – We prioritize the well-being of our people and projects above all else.
Unapologetically competitive – We strive to outperform, innovate, and lead in every aspect of our work.
360 Accountability – We take full ownership of our responsibilities, outcomes, and commitments.
Embrace Collaboration – We believe the best solutions come from working together across disciplines and perspectives.

Compensation Highlights:

Competitive base salary commensurate with experience, with annual performance‑based bonus opportunities
Company‑provided cell phone and workstation to ensure seamless communication and accessibility.
Annual apparel allowance for branded workwear

Employee Benefits:

Comprehensive medical, dental, and vision insurance plans
401(k) retirement plan with employer matching contributions
Generous paid time off (PTO) and paid company holidays
Company‑paid life insurance
Short‑term and long‑term disability coverage

Job Summary

RAM Construction Services is seeking an experienced Systems Administrator with a minimum of five (5) years of hands‑on experience to support, maintain, and enhance the company’s IT infrastructure. This role is responsible for ensuring the stability, security, and performance of systems that support both office and field operations in a fast‑paced construction environment.

The ideal candidate is initiative-taking, security‑minded, and comfortable supporting a diverse user base, including office staff, project management teams, and field personnel.

Key Responsibilities

Administer, maintain, and support company servers, networks, and core IT infrastructure.
Manage Active Directory, user access, group policies, and permissions.
Support Microsoft 365 environments, including Exchange, SharePoint, OneDrive, and Teams
Monitor system performance, uptime, backups, and disaster recovery processes.
Implement and maintain cybersecurity best practices, including endpoint protection, patching, and vulnerability management.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Provide Tier II and Tier III technical support to office and field users.
Manage system documentation, configurations, and change control.
Coordinate with vendors and service providers for hardware, software, and licensing.
Support onboarding and offboarding processes, including equipment provisioning and account management.
Assist with technology improvements, system upgrades, and infrastructure projects.
Ensure systems comply with company policies, data security standards, and applicable regulations.

Education & Qualifications

Minimum 5 years of experience as a Systems Administrator or in a similar IT infrastructure role
Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or a related field, or equivalent professional experience
Direct experience with Entra ID, Intune, Defender, and related security controls
Strong experience with:
- Windows Server environments
- Active Directory administration
- Microsoft 365 / Azure AD
- Solid understanding of networking fundamentals (firewalls, switches, VPNs, TCP/IP, VLANs, DNS, DHCP)
Working knowledge of cybersecurity principles and best practices
Experience supporting Windows Server and Active Directory
Working knowledge of VMware virtualization
Experience supporting both office and field‑based users.
Ability to manage multiple priorities in a fast‑paced environment.
Strong troubleshooting skills across hardware, software, and cloud systems
Strong problem‑solving, documentation, and communication skills.
Ability to prioritize work independently in a fast-moving environment.
Strong problem‑solving, documentation, and communication skills.

Technology

Windows Server and Active Directory administration
Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
Network infrastructure, including firewalls, switches, and VPNs.
Endpoint management and device security tools
Cybersecurity best practices, patching, and backups
Virtualization platforms (VMware and/or Hyper‑V)
Supporting office and field‑based users in a construction environment
IT documentation and vendor coordination

Hardware & End‑User Support (Required)

Laptops, desktops, mobile devices
Printers, scanners, peripherals
Field‑user support (jobsite connectivity challenges)
Imaging, deployment, and troubleshooting

Microsoft 365 & Cloud Administration

Administer and support Microsoft 365 services, including:
- Entra ID (Azure AD) – user lifecycle, group management, MFA, conditional access
- Intune – device enrollment, compliance policies, application deployment, updates
- Defender – endpoint and identity protection, threat investigation, remediation
- Purview – data loss prevention (DLP), sensitivity labels, compliance policies
Manage Exchange Online, SharePoint Online, Teams, and OneDrive administration.
Monitor service health, security alerts, and licensing usage.
Assist with Copilot readiness, security alignment, and governance as applicable.

Physical, Work Environment Requirements & Travel Requirements

Ability to sit, stand, and work at a computer for extended periods.
Occasional lifting of IT equipment (up to 30 lbs.)

May require occasional on-site support at job sites or satellite offices

Unsolicited Resumes from Third-Party Recruiters: We do not accept unsolicited referrals from third-party recruiters unless they are engaged and under contract to provide candidates for a specific opening. Any unsolicited resumes submitted without prior agreement will be considered the property of RAM Construction Services, and we reserve the right to engage at our sole discretion, with no obligations or fees owed.

Equal Employment Opportunity Policy: RAM Construction Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.