NOC/ Support Engineer

Klik Holdings • Contract • Remote (Baltimore, MD, US) • 3d ago

Description

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.

As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.

Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.

The NOC/Support Engineer is responsible for monitoring client IT infrastructure, responding to support requests, and resolving technical issues in a managed services environment. This is a hybrid role combining proactive network operations center (NOC) monitoring with direct client-facing support. The position is open to entry-level candidates with demonstrated virtualization experience.

Note: This role is for working hours 8pm-4am (EST)

Role And Responsibilities

Monitor client environments using RMM tools and respond to alerts across endpoints, servers, and network devices
Handle escalated support tickets via phone, email, and ticketing system, ensuring SLAs are met
Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, and networking
Manage and support virtualized infrastructure (Hyper-V, VMware, XCP-ng, or similar)
Write and maintain basic scripts to automate repetitive tasks and remediation steps
Document issues, resolutions, and procedures in the internal knowledge base
Collaborate with senior engineers on complex escalations and client projects

Requirements

Hands-on experience with virtualization platforms (Hyper-V, VMware, XCP-ng, or similar)
Working knowledge of Windows Server, Active Directory, Microsoft 365, and core networking concepts
Strong troubleshooting and documentation skills
Clear written and verbal communication skills for client-facing interactions
Basic scripting exposure (PowerShell, Bash, or Python)

Preferred Qualifications

Experience with RMM or PSA tools (Datto RMM, Autotask, or similar)
Familiarity with firewall administration (OPNsense, Sophos, Fortinet, or similar)
CompTIA Network+, Security+, or Microsoft certifications