Water Mitigation Crew Chief/Restoration Supervisor/Lead Field Technician

Servpro of Downtown Charleston and Mount Pleasant • Full-time • Daniel Island, SC, US • $24 - $27 / hour • 20m ago

Benefits:

Training and professional development
Competitive salary
Health/Dental/Vision insurance
401(k) with matching
Paid time off
Career Progression Pathway

About Us:

At Servpro Team Bowen, we are more than just a restoration company — we’re a team of dedicated professionals who help people rebuild their lives after unexpected disasters. As a respected and trusted name in the industry, we specialize in water, fire, and mold damage restoration, delivering reliable and top-quality service when our customers need it most.

Our team members are equipped with specialized skills, hands-on training, and a shared commitment to excellence. We pride ourselves on exceeding customer expectations with every project, approaching each job with efficiency, professionalism, and care.

We value teamwork, growth, and integrity, and we’re looking for individuals who want to make a real impact while building a long-term career.

Job Summary:

We are seeking a Restoration Supervisor / Crew Chief to lead and oversee restoration projects. In this role, you will manage restoration jobs from start to finish, supervise technicians, and ensure top quality service for our customers. The ideal candidate is a tech savvy hands-on leader who thrives in fast-paced environments and is fully committed to customer service and satisfaction.

Responsibilities:

Facilitate a positive customer experience and ensure customer satisfaction.
Communicate clear expectations to production technicians and supervise their activities.
Coordinate and perform production processes as scheduled and ensure quality control.
Always follow and oversee safe work practices and adherence to safety and risk management guidelines.
Document a detailed and accurate job file to support the services provided.
Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
Lead and oversee mitigation and restoration projects, ensuring work is completed efficiently and professionally.
Supervise and train technicians on proper restoration procedures, safety protocols, and equipment usage.
Assess damage and develop action plans for mitigation and restoration.
Communicate with customers, insurance adjusters, and team members to ensure transparency and excellent service.
Monitor job progress, adjust strategies as needed, and ensure compliance with industry standards (IICRC, OSHA).
Maintain accurate job documentation, including moisture readings, equipment logs, and reports.
Assist with hands-on restoration work, including water extraction, structural drying, fire cleanup, and mold remediation.
Ensure all equipment and company vehicles are properly maintained and stocked.
Respond to emergency calls and participate in on-call rotation.
Promote a safe and positive work environment, enforcing company policies and safety procedures.

Qualifications:

High school diploma or equivalent.
1+ years of experience in restoration, mitigation, or a related field preferred.
Prior leadership or supervisory experience in the industry is a plus.
Technically savvy/proficient with a strong intellectual curiosity and willingness to continuously learn and master industry standards and tools. This includes IICRC protocols, Xactimate scoping and estimating, infrared imaging, and moisture detection and investigation techniques.
Strong problem-solving skills and the ability to adapt to changing situations.
Excellent communication, organizational, and leadership skills.
A heart for service and a sincere desire to help others in a time of need.
Ability to lift up to 50 lbs regularly, occasionally up to100 pounds with assistance, and work in physically demanding conditions.
Valid driver’s license with a clean driving record (no tickets or accidents for the past 3 years).
Ability to successfully pass a background check and drug screening.
Willingness to work flexible hours, including weekends, overtime and on-call shifts.
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
Ability to work with/around cleaning products/chemicals.
Ability to travel locally and out of state when necessary.

What We Offer:

Competitive pay based on experience.
Training and certifications.
A positive, team-oriented work environment.
Company-provided tools, equipment, and uniforms.

As the front-line representative, the restoration supervisor demonstrates to customers and clients the company’s Here to Help® commitment. As a valued employee, you will receive a competitive pay rate, with the opportunity to learn and grow. A detailed training and development program is available, which may include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Application Question(s):