Description
Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov
. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
Position and Salary
The Attorney General’s Office is recruiting for three permanent full-time
IT System Administrator - Entry positions in the Information Services Division. These positions may be located in or around one of the three offices (Seattle, Spokane, or Tumwater, Washington) and are not represented by the Washington Federation of State Employees (WFSE).
IT System Admin – Entry Salary range 03IT: $72,816 - $97,968
IT Customer Support – Entry Salary range 01IT: $62,988 - $84,744
The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.
The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.
Excellent Benefits
Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:
- Flexible schedules and part-time/hybrid telework options;
- A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
- Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!
About The Information Services Division
The Information Services Division (ISD) provides strategic technology leadership, support and consulting for legal technologies and platforms.
ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments. The division also maintains the operations of software and cloud platforms (private and public) to provide AGO staff access to their confidential work product and communications, ensuring solutions are tailored to the AGO’s unique legal and operational needs.
ISD has multiple units that provide project management and business analysis service, electronic library services, custom software development, business intelligence, data management services, and eDiscovery litigation technical support. Through rigorous governance and cybersecurity controls. ISD ensures compliance with state governance policies/standards and that all technology services function properly and securely.
Duties and Essential Functions of an IT Project Management - Journey
This position works in the System Operations team and plays a dynamic role in advancing the agency’s mission. The incumbent will work in partnership with other employees, departments/divisions and external entities to provide holistic system administration services by seeking ways to integrate software programs and cloud services.
Some Of The Work May Include
System Administration of agency applications (including both Commercial Off-The-Shelf (COTS)and Software as a Service (SaaS))
- Provides technical and administrative management of COTS and SaaS applications and related services. This includes installation, administration, troubleshooting and maintenance of applications and services required for agency business operations.
- Manage the administration, configuration, maintenance, of COTS/SaaS for systems such as O365, Adobe, Zoom, SharePoint, Atlassian Jira, Filevine, Active Directory, user accounts, security settings, app permissions ensuring separation of duties.
- Developtechnicalend-userinstructionsanddocumentationformanagedapplicationsandservicesandmay provide training on new or changed applications for both customers and department employees.
- Provide working-level consultation and specialized analysis, design, development, installation, maintenance, programming, testing, quality assurance, troubleshooting, and/or problem resolution for agency mission-critical applications.
Participate in strategy and planning activities
- Work with colleagues and peers, including teams throughout the agency, and the Supervisor to identify and document requisite service levels.
- Createandtracklong-termmaintenanceorupgradepathsfollowingdivision and industry best practices.
This recruitment announcement may be used to fill multiple open positions for the same classification which may include positions with different lengths or permanency of appointment, beyond those specifically listed here.
In-Training Defined
An in-training is on-the-job instruction designed for candidates with less experience than the required goal classification to learn and grow into a higher-level role. In this job posting, we are open to considering those eligible at the IT Customer Support – Entry level who are interested in learning on-the-job with the goal of moving into the IT System Admin - Entry role. You’ll gain the competencies and skills needed to successfully perform your duties while being supported by your supervisor, manager, and coworkers. Upon successful completion of your training and demonstrating knowledge of the position requirements, you will be promoted into the IT System Admin – Entry level.
This recruitment announcement may be used to fill multiple open positions for the same classification which may include positions with different lengths or permanency of appointment, beyond those specifically listed here.
Required Qualifications
To qualify at the IT Customer Support – Entry level:
At least three (3) years of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology
OR
An Associates or Vocational degree in a computer related area AND at least two (2) years of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology
OR
A Bachelors degree in a computer related area AND one (1) year of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology.
To Qualify At The IT System Admin – Entry Level
Six (6) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.
OR
An Associates or Vocational degree in a computer related area AND at least three (3) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.
OR
A Bachelor's degree in computer related area AND two (2) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.
AND
At least two (2) years of experience configuring and troubleshooting SaaS based applications such as Adobe, ZOOM, Atlassian Jira, Microsoft 365, Azure Active Directory, SharePoint Online, or other applications.
Progressive experience independently and proactively demonstrating strong knowledge of systems administration, authoring scripts, configuration management, operating systems, backup/recovery procedures, and system performance monitoring tools.
Progressive experience independently and proactively demonstrating communicating skills clearly with both technical and non-technical audiences both orally and in writing with specific proficiency in writing technical user documentation.
Skills And Abilities
The most competitive candidates will possess the following desired qualifications:
Strong interpersonal communication, customer contact skills, ability to interact with people at all levels of the organization, ability to both self-manage and work with a team, ability to be flexible and deal with changing priorities. Detail oriented. Advanced knowledge, skill and ability to troubleshoot technical issues and the knowledge of active directory, Zoom, Microsoft Azure, Microsoft 365, SharePoint and application-level troubleshooting skills.
2 years’ experience in a Service Desk environment.
Experience in a quality assurance environment creating a test plan, documenting defects in a reproducible way. Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations. A+, Network+, Microsoft Certifications. Law firm work experience and an understanding of how to support the delivery of legal services.
Conditions Of Employment
Must possess valid drivers' license.
About The Washington State Office Of The Attorney General
The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:
- Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
- Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
- Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
- And much more!
Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.
Commitment to Diversity
Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.
One recent measure of the AGO's commitment to diversity can be found in its nomination for
Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.
Application Instructions
In Addition To Completing The Online Application, Applicants Must Attach The Following Documents To Their Profile In Order To Be Considered For This Position
- A letter of interest, describing your specific qualifications for the position;
- A current resume detailing experience and education.
Read The Following Information Completely
- Carefully review your application for accuracy, spelling and grammar before submitting.
- You may not reapply to this posting for 30 days.
- The initial screening of applications will be solely based on the contents and completeness of the “work experience” and “education” sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire.
- A resume will not substitute for completing the “work experience” section of the application.
- All information may be verified and documentation may be required.
- The Washington State Office of the Attorney General does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
- The AGO complies with employment eligibility verification requirements of the federal employment eligibility verification form, I-9, and the selected candidate for these roles, on the first day of employment, must be able to provide proof of identity and eligibility to work in the Unities States consistent with the requirements of form I-9. In order to proceed in the consideration process at AGO, you will need to provide work authorization that would not require the AGO to sign a cooperative education agreement with a school.
Equal Employment Opportunity and Accommodations Requests
Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.
The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may
contact the recruitment team at HREmployment@atg.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
For questions regarding this recruitment or assistance with the application process, please
contact the recruitment team at HREmployment@atg.wa.gov. If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information
.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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(1000all) Your Preferred Name
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(1000all) Your Pronoun(s)
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1000all Are you legally authorized to work in the United States?
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1000all Will you now or in the future require sponsorship for employment visa status?
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1000 License: Do you possess a valid non-probationary, unrestricted Washington State Driver's License, or are you able to obtain one prior to employment if offered this position?
- Yes
- No
- Already posses valid WA State driver's license
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1000allClassified: Have you participated, whether as an attorney, paralegal, legal assistant, or in any other capacity, in the representation of any party in a matter where the party's interest was materially adverse to that of the State, its agencies, or its officers or employees? If yes, please identify all such matters, including the parties to the matter, the court and cause number of the matter, and your role in the matter. If no, please enter N/A. If you require additional space, please attach additional sheets and indicate your attachment here.
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1000allClassified: Have you participated as a judge, arbitrator, mediator, adjudicative officer, or as a law clerk to such a person, in a matter in which the State or any of its agencies, officers, or employees were a party? If yes, please identify all such matters, including the parties to the matter, the court and cause number of the matter, and your role in the matter. If no, please enter N/A. If you require additional space, please attach additional sheets and indicate your attachment here.
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1000allClassified: Is there any other matter, person, entity, or personal interest that might present a conflict of interest or otherwise limit your ability to perform work for the Attorney General's Office or represent a state agency, officer, or employee? If yes, please identify such matters, persons, entities, or personal interests with sufficient detail to allow the Attorney General's Office to understand the nature of the potential conflict of interest. You are not required to disclose any pending or contemplated complaint or dispute for which the law allows you to remain anonymous; however, you are responsible for not accepting assignments that would violate conflict of interest or confidentiality provisions of the Rules of Professional Conduct or other laws with regard to such matters. If no, please enter N/A. If you require additional space, please attach additional sheets and indicate your attachment here.
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1000allClassified. Where did you hear about our job opening?