IT Manager

Power Probe USA • Full-time • Charlotte, NC, US • 4d ago

ABOUT THE ROLEPower Probe is a growing company seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization. This is a highly visible role where you will make technology decisions, own vendor relationships, manage the IT budget, and shape how technology supports a growing business.

If you are an experienced IT professional who operates independently, brings sound judgment to competing priorities, and takes pride in running a tight, secure, well-documented environment — this role was built for you.KEY RESPONSIBILITIESEnd-User Support & Device Management

Provide day-to-day IT helpdesk support for all employees across hardware, software, connectivity, and access issues
Administer email accounts, user access, and permissions across Microsoft 365 and business applications
Support SaaS and BPM workflow platforms and other business tools
Set up workstations and IT access for new employees, support printers, office equipment, and IT inventory
Execute employee offboarding procedures — revoking system access, recovering devices, and deactivating accounts across all platforms

Network & Infrastructure

Maintain wired and wireless networks; ensure strong Wi-Fi coverage throughout the facility
Manage VPN access, endpoint security, and antivirus/EDR solutions
Administer firewall configuration and enforce cybersecurity best practices (Fortinet)
Manage server infrastructure including Synology NAS — configuration, monitoring, and access control
Coordinate with ISP and network vendors on connectivity and service changes

Backup & Disaster Recovery

Manage and monitor company backup systems; ensure all critical data and systems are backed up on schedule
Conduct regular recovery tests to validate backup integrity and document results
Maintain a written disaster recovery plan; review and update it at least annually
Coordinate with the SAP Business Systems team to ensure ERP data is fully included in backup and recovery scope

Cybersecurity & Security Vendor Management

Deploy and manage endpoint protection (EDR/antivirus) across all company devices
Manage patch and vulnerability remediation across operating systems and applications
Administer email security tools including spam filtering and phishing protection
Serve as the internal point of contact for the MDR/SOC vendor — reviewing alerts, coordinating incident response, and ensuring service levels are met
Manage all third-party cybersecurity vendor relationships; hold partners accountable to agreed SLAs
Enforce access control policies including least-privilege principles and multi-factor authentication (MFA)
Drive employee security awareness — communicate emerging threats, reinforce safe practices, and coordinate training
Assist with customer security questionnaires and internal compliance documentation

Facilities Technology

Manage building access control systems including key fob/card readers and door entry configuration
Administer security camera and surveillance systems, coordinate with vendors on maintenance and upgrades
Maintain and install conference room AV equipment: displays, video conferencing systems (Zoom Rooms, Teams), and peripherals
Manage company TVs, digital signage, and other facility-facing technology
Configure, maintain, and support the VoIP phone system and company mobile devices
Coordinate with alarm system vendors on configuration, monitoring, and maintenance

Budget, Vendor & Documentation Management

Own the IT budget — track spend, manage vendor contracts and renewals, and make purchasing recommendations
Evaluate, select, and manage IT vendors and service providers; negotiate contracts and hold partners accountable
Document all systems, procedures, and IT processes; maintain an accurate IT asset inventory
Participate in leadership discussions on technology planning and support strategic decisions as the company grows

QUALIFICATIONSRequired

5+ years of experience in IT support, systems administration, or a similar hands-on IT role
Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred
Experience with Microsoft 365 administration across all platforms
Working knowledge of server fundamentals; Synology NAS experience preferred
Working knowledge of networking fundamentals: switches, firewalls (Fortinet preferred), Wi-Fi, and VPN
Familiarity with cybersecurity fundamentals: patching, MFA, endpoint protection, and backup/recovery
Strong troubleshooting, communication, and customer service skills
Ability to work independently, prioritize competing demands, and manage vendor relationships

Preferred

SAP S/4HANA (cloud version) familiarity
Experience working with or managing an MDR, SOC, or managed security service provider
CompTIA A+, Network+, Security+, or Microsoft certifications
Familiarity with BPM or workflow management software (Zoho or similar)
Experience in a small or mid-sized manufacturing or distribution environment
Exposure to building access control, surveillance, or AV systems

COMPENSATION & BENEFITS Salary Range$55,000 – $75,000 annually, depending on experienceHealth InsuranceMedical, dental, and vision coveragePTOPaid time off and holidaysEnvironmentStable work environment with real ownership and autonomy WORK ENVIRONMENTThis is a full-time, on-site role in Charlotte, NC. You will be the go-to IT person for the entire company — a role that comes with genuine ownership, variety, and the opportunity to shape how technology supports a growing business. At Power Probe, you won’t be a ticket number in a large IT queue. You will be a trusted, visible member of the team with the autonomy to do your best work.