Job Description
REQUIREMENTS AND SERVICES:
- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO or Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Troubleshoot issues with fiber links between switches—able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required.
- Adding memory/flash to an existing non-end user device or device.
- Patching, moving an existing switch or router.
- Racking and patching any new Non-End User Devices or Device(s);
- Decommissioning a single non-end-user device or device, including verifying the impact of such decommissioning and/or shutting the device down.
- Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however, for higher ladder parties shall mutually discuss and agree.
- Conducting site surveys, including asset inventory validation.
- Conduct WLAN surveys; installing, decommissioning or moving WAP;
- Installing, decommissioning or moving WLC;
- Installing, decommissioning, or moving Smart Edge.
- Installing or decommissioning a firewall.
- installing, decommissioning, or modifying WAN acceleration; installing, decommissioning, or modifying the VPN gateway.
- Granting site access for the customer's third parties.
- The onsite technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.
- Good to have understanding of any Data Center Infrastructure Management Application
- Assist network and data center admins (Internal, customer, and Vendor) as required during the course of technical troubleshooting
- Basic knowledge about Hardware like Servers, Storage devices
- Basic knowledge of operating systems: Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003, and File/Print Server
- It should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center and network equipment.
- Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, storage, and Network devices
- Engineers should have all local language proficiency and communication ability in English is mandatory
- Engineers should have a minimum of 3-5 years experience in the abovementioned area
