Emergency Response Coordinator

SERVPRO of Alamo Heights • Full-time • San Antonio, TX, US • $50,000 - $65,000 / year • 1w ago

Emergency Response Coordinator (Fire/Water Damage) – High Earning Potential

When disaster strikes, most people run away. You run toward it.

We are looking for a driven, quick-thinking Emergency Response Coordinator to be our first-on-scene representative following fire and water damage events. This isn't a desk job. This is a real-time, boots-on-the-ground role where speed, empathy, and professional sales skills collide.

You will help property owners navigate their worst days by connecting them with industry-leading restoration services—fast. If you have \"thick skin,\" a high motor, and a professional mindset, this is your opportunity to turn chaos into a high-earning career.

What You’ll Do (The Reality)

Respond in Real-Time: Arrive quickly to active fire and water loss scenes to assess situations and engage property owners.
Win the Business: Outwork and out-hustle the competition to secure restoration work during high-stress moments.
Be the Expert: Maintain a deep understanding of the insurance marketplace (claims, adjusters, and brokers) to guide clients through the recovery process.
Drive Growth: Actively pursue new business opportunities within your assigned territory, meeting or exceeding sales goals.
Bridge the Gap: Work closely with our operations team to ensure a smooth handoff from the \"emergency\" phase to the \"restoration\" phase.

What We’re Looking For

The Hustle: You are a self-starter with a \"sales mindset\" who thrives on urgency and performance-driven results.
The Professionalism: Minimum 2 years of B2B sales or service-sector marketing experience. (Restoration or insurance industry experience is a major plus!)
Communication: Superb verbal and written skills. You can build trust on a curb at 2:00 AM and deliver a professional report at 9:00 AM.
Education (Preffered): Bachelor’s degree in Marketing/Business or equivalent professional experience.
Requirements: Valid driver’s license, reliable transportation, and the willingness to work a flexible, on-call schedule (including nights/weekends).

Why You’ll Love It

High Earning Potential: High commission structure with no cap for top performers.
Performance Bonuses: We reward the \"fire chasers\" who go the extra mile.
Career Growth: Opportunity for rapid advancement within a high-performing franchise.
Support: Ongoing training and a team that has your back in the field.

Think you have what it takes to thrive when things get heated? Apply today and show us your hustle.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.