Core Claims Project Manager (CCPM)

Summit Construction & Restoration • Full-time • Leesburg, VA, US • $85,000 - $140,000 / year • 2m ago

Core Claims Project Manager
Summit Construction & Restoration – Leesburg, VA

About Us:
Summit Construction Construction & Restoration is a growing, local construction and restoration company serving Northern Virginia. We specialize in water, fire, and storm damage restoration. We exist to be "peacemakers" and to bring a calming presence into chaotic situations.

Summit is seeking a Core Claims Project Manager (CCPM) to join our team. This position combines customer-facing communication, insurance claim coordination, detailed estimating (Xactimate), subcontractor management, and hands-on project oversight.

You will serve as the primary point of contact for homeowners, insurance adjusters, estimate reviewers, and internal team members, ensuring projects are accurately scoped, efficiently executed, and delivered to a high standard of quality. If you have construction or restoration experience, love helping people through challenging situations, and enjoy running projects from start to finish, let’s talk!

Key Responsibilities

Manage restoration projects (water, fire, mold, storm, and repairs) from assignment to close-out.
Coordinate schedules, materials, subcontractors, and/or in-house crews to ensure timely and efficient production.
Perform jobsite walkthroughs and progress checks to ensure safety, quality, and customer satisfaction.
Maintain accurate project documentation, photos, and communication notes.
Provide proactive updates to customers, adjusters, and internal leadership to ensure transparency and trust.
Handle change orders, supplements, and revisions promptly and professionally.
Conduct on-site inspections and measurements using industry-standard tools.
Write detailed, accurate estimates in Xactimate following carrier guidelines and program requirements.
Upload estimates, photographs, and notes to portals such as Alacrity, Contractor Connection, or CoreLogic (if applicable).
Negotiate scopes and pricing with insurance adjusters when needed.
Issue production budgets and work orders based on approved estimates.
Provide high-touch service and clear explanations of scope, pricing, timeline, and expectations.
Communicate with insurance adjusters regarding approvals, supplements, depreciation, and job progress.
Represent the company professionally in stressful situations such as fire or water losses.
Resolve customer concerns quickly and diplomatically.
Ensure all jobs meet code, manufacturer specifications, and restoration industry standards.
Review subcontractor workmanship and conduct final quality checks before job completion.
Follow company safety protocols and enforce them on all job sites.
Maintain compliance with insurance program SLAs (response times, documentation, close-out requirements, etc.).

Required Qualifications

1+ years of experience in restoration project management, insurance repair, construction management, or similar field.
Proficiency in Xactimate preferred, or willingness to train.
Strong understanding of property insurance claims processes and terminology (RCV, ACV, depreciation, supplements).
Working knowledge of residential construction methods, materials, and trades.
Ability to manage multiple jobs simultaneously in a fast-paced environment.
Excellent communication, organization, and customer-service skills.
Valid driver’s license and ability to visit job sites across Northern Virginia.
Strong technology skills

Preferred Qualifications

Experience with insurance vendor programs (Alacrity, Contractor Connection, etc.)
IICRC certifications (WRT, FSRT, ASD, AMRT, OCT, etc.)
Background managing or coordinating subcontractors

Compensation & Benefits