DRUCKER + FALK
The Junior Systems Administrator – Advanced Support role is responsible for providing advanced technical support, serving as the primary escalation point for the Desktop Support team, and assisting with the administration, maintenance, and optimization of corporate infrastructure and systems.
This position bridges end-user support and systems administration by supporting server environments, cloud infrastructure, virtualization platforms, and enterprise systems while ensuring timely resolution of complex technical issues.
Essential Duties and Responsibilities include the following.
- Serve as escalation point for Desktop Support Technicians on complex hardware, software, and system issues.
- Troubleshoot advanced endpoint, network, and application issues.
- Lead support for property onboarding, assumptions, and terminations.
- Coordinate with third-party vendors to resolve outages and service disruptions.
- Identify recurring issues and recommend long-term solutions or escalation.
- Assist with server management including configuration, patching, and maintenance.
- Monitor and support VMware and virtualized environments.
- Assist with administration and support of Azure and cloud-based systems.
- Support identity and access management initiatives including Microsoft Entra.
- Support endpoint policy management and enterprise configuration standards.
- Support corporate telecommunications systems.
- Support system upgrades, maintenance activities, and infrastructure improvements.
- Maintain system performance, reliability, and security.
- Participate in implementation of IT projects and initiatives.
- Develop and maintain technical documentation.
- Provide technical guidance and mentorship to Desktop Support staff.
- Collaborate with IT leadership on infrastructure planning and improvements.
- Perform other duties as assigned.
Skills and Attributes
- 3–5 years’ experience in IT support with exposure to systems administration.
- Working knowledge of Windows Server environments.
- Experience with VMware and/or virtualization platforms.
- Experience with Microsoft 365, Azure, and identity management systems.
- Understanding of networking fundamentals, VPNs, and firewalls.
- Experience with remote monitoring and management tools.
- Ability to multi-task and meet deadlines.
- Ability to work independently or with a group
- Strong problem-solving ability.
- Highly organized with strong attention to detail.
- Excellent communication and written skills.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Stays current on new technologies; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Education and/or Experience
Bachelor's degree (B.A.) from a four-year college or university in computer science or related field; or three to five years related experience and/or training; or equivalent combination of education and experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employee Assistance Program, Long Term Disability, Vacation and Sick Leave.
EOE / Drug Free Workplace
