We are seeking a detail-oriented and proactive Logistics Specialist to manage the end-to-end inventory lifecycle across our retail network. In this role, you will serve as the central point of coordination between warehouses, retail locations, and technology teams. You will oversee day-to-day product replenishment and order fulfillment while driving improvements in logistics processes and systems to enhance operational efficiency.
Key Responsibilities
1. Inventory Management & Procurement
- End-to-End Oversight: Ensure inventory accuracy across all supply chain nodes, from distribution centers to retail back-of-house (BOH).
- Replenishment Strategies: Analyze sales trends and stock levels to execute timely product orders, preventing stockouts and overstock situations.
- Demand Planning: Partner with Merchandising and Sales teams to forecast inventory needs based on seasonality, promotions, and new product launches.
- Non-Consumable Product Management: Manage demo units, display items, new store kits, and supplies.
2. Fulfillment & Transaction Support
- Order Lifecycle Management: Monitor daily order flows to ensure accurate processing and adherence to fulfillment SLAs.
- Exception Handling: Act as the primary escalation point for shipping delays, transaction errors, or receiving discrepancies, collaborating with 3PL partners and internal warehouses to resolve issues.
- Performance Monitoring: Track and report key logistics metrics, including On-Time-In-Full (OTIF) rates and order processing speed.
3. Systems Optimization & Process Improvement
- Tool Enhancement: Serve as a “Super User” for inventory management and ERP systems. Identify inefficiencies or feature gaps and collaborate with Tech/Product teams to define system enhancements.
- Testing & Rollout: Lead User Acceptance Testing (UAT) for new logistics tools or features prior to organization-wide deployment.
- SOP Creation: Develop and maintain Standard Operating Procedures (SOPs) to ensure consistent inventory handling, both physically and digitally.
Qualifications
- Experience: 3–5+ years in Logistics, Supply Chain, or Retail Logistics Operations.
- Technical Skills: Advanced proficiency in Excel (VLOOKUP, Pivot Tables) and experience with ERP/IMS systems (e.g., NetSuite, SAP, Shopify, or proprietary tools).
- Soft Skills: Strong communication skills with the ability to translate operational requirements into technical specifications.
- Education: Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred.
