POSITION SUMMARY: The Dispatcher I performs effective and responsive telecommunications work in the reception and transmission of 9 -1-1 telephone and radio emergency communications for both Police and Fire departments regarding Calls for Services (CFS), and inquiries from the public. The employee is responsible for collecting and evaluating information to determine jurisdiction, equipment and personnel to be dispatched. The employee utilizes a Computer Aided Dispatch (CAD) system. This position works under the direct supervision of the Communications Supervisor and a Police Sergeant, and indirectly to a Police Lieutenant, the Assistant Police Chief, and the Police Chief.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Requires a regular and consistent physical presence, at the approved time, at the Police Department telecommunications center. The duties and responsibilities required for this position include the following:
- Answers telephone calls in a professional manner regarding emergencies, potential emergency or non - emergency situations.
- Accurately enter call data into computer.
- Give directions to emergency crews when needed.
- Monitors the movement of all emergency crews while on shift.
- Works closely with, and assists, the public with complaints.
- Accurately maintain logs and records of dispatch activity.
- Monitors and answers radio traffic from emergency services units in the field.
- Accesses drivers license and criminal records for investigation.
- Receives and processes complaints into the Computer Aided Dispatch (CAD) system.
- As needed, checks MULES system for reported stolen property and missing or wanted persons.
- Enters warrants into tracking database.
- Behaves in a manner that promotes a productive, healthy, safe and positive work environment by:
- Depicting trustworthiness through integrity, truthfulness, consistency and honesty, and while protecting confidential information as necessary.
- Creating and maintaining positive relationships at all levels by treating others with courtesy, respect and in a conflict -free professional manner, and believing the best in others.
- Taking into consideration the effects on others, on costs, and on intended outcomes of decisions and actions taken.
- Upholding public trust by being safe, enforcing safety, and working promptly, diligently and with a focus on quality.
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