IT Analyst

The Lilly Company • Full-time • Memphis, TN, US • 2w ago

Company Description

The Lilly Company specializes in providing comprehensive material handling solutions with a focus on safety, efficiency, and profitability. Offering new and used equipment including forklifts, yard trucks, and construction vehicles, the company also provides a range of services, from repairs to safety training. The Lilly Company supplies innovative products such as pallet racking, storage solutions, and automation equipment. With 16 locations across the Mid-South, the company delivers localized and flexible support to meet the needs of diverse facilities and warehouses. Headquarters are located in Memphis, TN, with additional locations in Alabama, Arkansas, Mississippi, Tennessee, and Georgia.

Key Responsibilities

Systems Analysis & Design: Evaluate current IT infrastructure to identify bottlenecks and design, test, and implement new, cost-effective solutions.
End User Support: Troubleshoot, install, and configure systems—such as laptops, printers, and applications—to ensure optimal performance and user productivity, typically acting as the first line of help.
Technical Support & Troubleshooting: Diagnose hardware/software issues and maintain network stability, acting as an escalation point for help desk issues.
Documentation & Training: Create and maintain detailed documentation for systems and train employees on new processes.
Security & Compliance: Ensure systems comply with safety standards and implement data security protocols.
Maintain and support computer networking infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches.
Assist with computer hardware setup, upgrades, repairs, and inventory management.
Support help desk operations by logging incidents and requests using ticketing systems like ServiceNow or Jira.
Collaborate with team members to improve IT processes and implement new solutions that enhance operational efficiency. Knowledge of technical support practices for hardware and software issues.

Required Skills and Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Technical Skills: Proficiency in Microsoft AD, Windows, and Office 365 platforms, network security, and commonly used software systems.
Analytical Abilities: High-level problem-solving and critical thinking skills to analyze, design, and optimize systems.
Communication: Strong interpersonal skills to act as a liaison between IT staff and non-technical staff or stakeholders.
Project Management: Experience overseeing projects from planning to implementation.
Must be able to travel by vehicle to multiple states for service, repairs, troubleshooting and technical installations.

Common Certifications