Job Description
Sorting Center Supervisor
Employment Type: Full-time
Reports to: Operations Manager / Regional Operations Lead
Position Summary
The Sorting Center Operations Lead is responsible for overseeing daily on-site operations at a small-scale sorting center. This role focuses on coordinating agency labor, managing end-to-end parcel flow, and ensuring smooth execution of pickup, linehaul receiving, sortation, last-mile dispatch, and outbound shipping. The position requires strong hands-on operational execution, real-time problem solving, and close coordination with internal and external partners.
Key Responsibilities
1.On-Site Operations Execution
- Oversee daily sorting center operations, including pickup intake, linehaul receiving, sorting, staging, and outbound shipping
- Ensure parcels are processed accurately and dispatched on schedule to support last-mile delivery operations
- Monitor real-time workflow and adjust staffing and priorities based on volume and operational conditions
2. Agency Labor Coordination
- Coordinate and supervise on-site agency workers during shifts, ensuring adherence to SOPs and safety standards
- Provide task assignments, workflow guidance, and on-the-spot training as needed
- Monitor labor productivity and escalate performance or attendance issues to agency supervisors
3. Linehaul Receiving & Outbound Dispatch
- Manage inbound linehaul arrivals, unloading, and receiving verification
- Coordinate outbound linehaul departures and last-mile dispatch routing and loading
- Ensure proper staging, labeling, and documentation for outbound shipments
6. Last-Mile Dispatch & Route Coordination
- Support last-mile route planning and dispatch execution based on daily volume and cutoff times
- Coordinate with dispatchers and drivers to ensure efficient route allocation and on-time departures
- Assist in adjusting routes and load plans to handle volume fluctuations or service exceptions
7. Exception & Issue Resolution
- Identify, investigate, and resolve operational exceptions, including mis-sorts, damaged parcels, missing items, and delivery constraints
- Coordinate with customer service, warehouse, and transportation teams to close exception cases
- Maintain accurate records of exceptions and corrective actions
8. Safety, Quality & Compliance
- Enforce safety protocols and operational SOPs on the floor
- Ensure proper handling of parcels to minimize damage and loss
- Report incidents, near misses, and operational risks to management
9. Reporting & Communication
- Track daily operational metrics, including volume processed, on-time dispatch, and exception rates
- Provide daily operational updates and shift summaries to management
- Communicate real-time issues, delays, or capacity constraints promptly
Qualifications
- 2–4 years of experience in sorting center, warehouse, cross-dock, or last-mile operations
- Hands-on experience managing agency or contingent labor in a warehouse environment
- Strong understanding of parcel flow, linehaul receiving, and last-mile dispatch operations
- Ability to manage real-time operational issues in a fast-paced environment
- Strong communication and coordination skills
- Speaking Mandarin is a plus.
Company Description
Leaders in Premium Euro-American Logistics for Substantial Cargo
Western Post is a professional third-party warehousing and transportation service provider with years of experience in the transportation of medium and large items in trade. It has a complete global trade transportation network and currently provides services covering multiple sectors such as third-party warehousing, end-to-end delivery, and international transportation. It continues to improve its digital level in business processes With the support of our self-developed 10+business management system, Western Post has seamlessly integrated the trade transportation needs and business scenarios of different sellers. We can provide integrated or customized storage and transportation solutions for medium and large-sized products for different sellers, fully empowering their needs and helping them succeed in their trade business.
