We are seeking candidates with the ability to work on-site at the Bloomington Q-Central office for this hybrid role.
Role Overview:
The VP of Technology is a forward-thinking, enterprise-minded leader responsible for shaping and executing QBP’s technology and digital strategy. In this role, you will modernize core systems, champion innovation, strengthen operational resilience, and develop a high-performing IT organization that partners deeply with the business. As a senior leader, this position plays a critical role in ensuring that technology fuels growth, operational excellence, and long-term competitiveness, empowering QBP to achieve its business goals.
Key Responsibilities
Strategy & Vision
- Establish and drive a multi-year technology and digital roadmap that supports growth and operational efficiency.
- Translate strategic goals into actionable plans with clear objectives, milestones, and measurable outcomes.
- Balance short-term operational priorities with long-term initiatives and establish KPIs to track success.
- Establish and maintain a formal enterprise technology prioritization framework that clarifies sequencing, capacity constraints, and decision rights across initiatives.
- Conduct regular roadmap reviews with executive leadership to reassess urgency, re-prioritize work as needed, and ensure alignment to evolving business objectives.
Business Partnership & Influence
- Serve as a trusted advisor, translating technology capabilities into business value.
- Prioritize initiatives with the greatest impact on revenue, market share, and efficiency.
- Communicate decisions, trade-offs, and rationale transparently, setting clear boundaries and saying no when initiatives do not align with strategy, while providing alternatives.
- Advocate for strategic technology investments critical to growth and sustainability.
- Implement a structured intake and governance process to ensure technology requests are evaluated consistently against enterprise priorities, capacity, and strategic impact.
- Create shared accountability models with business leaders for initiative sponsorship, value realization, and post-implementation outcomes.
Modernization & Innovation
- Lead modernization of ERP, e-commerce, Business Intelligence, Warehouse Management, and other enterprise systems.
- Evaluate and implement emerging technologies (AI, analytics, automation) to enhance capabilities.
- Promote a culture of innovation, adoption, and continuous improvement.
- Establish and communicate a clear build vs. buy perspective for technology solutions, balancing strategic priorities, cost, scalability, and risks.
- Define and enforce enterprise architecture standards and integration principles to reduce system redundancy, prevent unnecessary customization, and manage long-term technical debt.
Operational Excellence & Risk Management
- Ensure IT systems and processes are reliable, scalable, and secure.
- Manage technical debt, redundancy, and capacity constraints to reduce operational risk.
- Establish clear service level agreements (SLAs), incident escalation protocols, and executive visibility into operational performance and risk metrics.
- Oversee IT governance, IT Regulatory Compliance (e.g. PCI and others as identified), and enterprise security initiatives.
- Provide guidance on enterprise architecture, platform, and integration structures to support scalable, sustainable technology decisions.
Team Leadership & Development
- Lead, mentor, and develop the IT leadership team, fostering collaboration, accountability, and high performance.
- Empower IT leaders to make decisions within their areas while maintaining alignment with strategic priorities.
- Maintain organizational design that supports department activities, aligns with staff realities, and preserves stability.
- Promote a leadership philosophy that balances collaboration with decisive action and supports succession planning.
- Provide escalation support for critical projects, vendor management, and prioritization decisions.
Communication & Transparency
- Keep IT and business stakeholders informed on initiatives and priorities.
- Explain the “why” behind decisions and resource allocation.
- Promote fact-based decision-making and transparency across the organization.
Fiscal Responsibility & Resource Optimization
- Develop and manage IT budgets, aligning investments with financial constraints and strategic priorities.
- Optimize resource allocation to maximize business impact, balancing operational needs, innovation, and financial realities.
- Make informed trade-offs between operational priorities, modernization, and resources to deliver maximum value.
- Evaluate total cost of ownership (TCO) and long-term sustainability in all major technology investment decisions.
Cross-Functional & Enterprise Leadership
- Serve as technology leader for major projects, mergers, acquisitions, and strategic initiatives.
- Collaborate with senior leaders to integrate technology into enterprise strategy.
- Drive organizational change and innovation to ensure IT supports long-term business success.
Required Qualifications & Experience:
- 10+ years of progressive IT and business leadership in complex organizations with demonstrated leadership in Application and API Development, Infrastructure, Information Security, Support, and Data Management across multiple teams.
- Applicable experience in building and managing a multi-channel technology strategy that enables partner connectivity across ecommerce websites, API, or managed services (such as Shopify, Adobe, etc.)
- Demonstrated experience in leading Project Delivery functions, including Project and Program Management.
- Experience in technology hardware selection and implementation for warehouse and Enterprise technology user use cases
- Proven ability to lead technology strategies, digital transformation, and business partnership initiatives.
- Experience managing enterprise systems (ERP, e-commerce, Warehouse Management, Business Intelligence, cloud infrastructure).
- Strong financial acumen and experience managing IT budgets.
- Exceptional communication, negotiation, and interpersonal skills.
- Knowledge of compliance, security, and risk management in enterprise IT environments.
- Ability to travel approximately 10% domestically and internationally.
Preferred Qualifications:
- Master’s degree in IT, Business Administration, or related field.
- Experience in retail, e-commerce, or consumer-focused businesses.
- Experience leading technology solutions with direct accountability for distribution and/or logistics technology functions.
- Familiarity with SAP S/4 ERP, Java-based e-commerce platforms, Business Intelligence tools (Microsoft and AWS), and cloud technologies (AWS, VMware).
Success Factors:
- Trusted advisor to business leaders, providing clear, data-driven guidance and decision-making.
- IT strategy is clearly aligned with business goals, empowering growth, modernization, and efficiency.
- High-performing IT organization with strong leadership bench strength and engagement.
- Effective management of technology investments within budget while adopting innovative solutions.
- Demonstrated ability to build trust across business and IT stakeholders and drive organizational change.
- An IT culture that is collaborative, service-oriented, and aligned with the needs of the business.
- Ability to set boundaries and prioritize strategically, ensuring IT resources are focused on initiatives that maximize business value.
- Clear governance and decision-making processes reduce ambiguity, stalled initiatives, and misaligned expectations.
- Technology investments demonstrate measurable business impact, adoption, and return on investment.
Core Values Alignment:
The VP will model and champion QBP’s core values:
- Act with Integrity
- Be a True Partner
- Create Something Special
- Deliver Greatness
- Keep the Customer First
Quality Bicycle Products is proud to be a certified B-Corp and an Equal Opportunity Employer. We welcome talent from all backgrounds and encourage employees to bring their authentic selves to work. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, political affiliation, or any other protected characteristic.
