Disaster Response Coordinator

SERVPRO of East York/Western Lancaster County • Full-time • Remote (Elizabethtown, PA, US) • $60,000 - $150,000 / year • 2m ago

Benefits:

401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Full-Time 24/7 Emergency Response Relationship-Driven Role

SERVPRO® of Western Lancaster, East York, Hershey/Harrisburg East, & Lebanon County is looking for a Disaster Response Coordinator — someone who can move fast, build trust, and win work in high‑pressure situations. This is not a desk job. This is not a Monday–Friday job. This is a true emergency services role, and we want candidates who understand and want that lifestyle.

If you’re energized by unpredictability, love meeting people, and can stay composed when everything around you is on fire (sometimes literally), you’ll thrive here.

What This Role Really Is

This position combines emergency response, sales, and relationship management. You will:

Respond to fire, water, and other emergency losses at any hour
Be on a rotating 24/7 on-call schedule (including nights, weekends, and holidays)
Arrive on-site quickly, assess the situation, and secure the job
Build and maintain a strong pipeline of referral partners (plumbers, HVAC, property managers, insurance agents, adjusters, commercial clients, etc.)
Network consistently — industry events, drop-ins, relationship touches, follow-ups
Track leads, document contacts, and maintain CRM activity
Represent SERVPRO with professionalism, urgency, and confidence
Support the production team by ensuring accurate job intake and smooth handoff

If you don’t want to be on-call, don’t want to respond to emergencies, or don’t enjoy talking to people all day — this is not the right role.

What Success Looks Like

You show up fast, communicate clearly, and secure the job
You build relationships that consistently send work our way
You maintain a full pipeline of active contacts
You stay calm under pressure and make decisions quickly
You become the “go-to” person for referral partners and customers

Requirements

Must be able to work a 24/7 emergency response schedule
Valid driver’s license and clean driving record
Strong communication and people skills
Ability to build and maintain long-term relationships
Comfortable entering damaged structures (fire, water, mold, etc.)
Ability to work independently and make quick decisions
Sales or emergency services experience is a plus, but not required

Who Thrives in This Role

People who love fast-paced, unpredictable work
Natural networkers who enjoy meeting new people
Individuals who stay calm in chaos
Competitive personalities who like to win
People who want a career, not just a job

Compensation & Benefits

Competitive base salary + commission/bonus structure
Company vehicle and phone
Paid training and certifications
Opportunities for advancement within SERVPRO

Ready to Apply?

If you’re looking for a role that’s challenging, fast-moving, and relationship-driven — and you’re ready to be the person people call when disaster hits — we want to talk to you.

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.