IT Infrastructure Support Engineer

Apogee Global RMS • Contract • Remote (San Jose, CA, US) • 3m ago

Apogee Global RMS is seeking a hands-on, versatile IT Infrastructure Support Engineer who can provide end-user support, manage systems, and maintain network infrastructure. This role combines IT support, systems administration, and network operations—perfect for someone who enjoys solving problems, keeping systems running smoothly, and owning IT operations end-to-end.

Key Responsibilities:

IT Support & Helpdesk
Provide Tier 1-2 technical support for desktops, laptops, printers, and mobile devices
Troubleshoot hardware, software, OS, and application issues
Set up, configure, and maintain user accounts, email, and access permissions
Respond to tickets, document issues, and ensure timely resolution
Support onboarding/offboarding of employees (devices, accounts, access)
Systems Administration
Install, configure, and maintain Windows/Linux servers and workstations
Manage Active Directory, user/group policies, and permissions
Monitor system performance, backups, patches, and updates
Maintain virtualization environments (VMware/Hyper-V or similar)
Ensure security best practices, antivirus, patching, and access controls
Document systems, procedures, and configurations
Network Administration
Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi
Monitor network performance, uptime, and security
Troubleshoot network connectivity and performance issues
Manage VPNs, DNS, DHCP, and basic firewall rules
Assist with network upgrades, expansions, and improvements

Requirements

3+ years experience in IT support, systems administration, or network administration (or similar)
Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
Experience troubleshooting hardware, software, and network issues
Familiarity with virtualization, backups, and basic security practices
Strong problem-solving and communication skills
Ability to work independently and manage multiple priorities

Nice-to-Have Skills: